Orthodontic Coordinator

ProSmile•West Orange, NJ

9d•$25 - $28•Hybrid

About The Position

The Orthodontics (Ortho) Coordinator is responsible for coordinating the patient journey from initial consultation through treatment initiation. This role focuses on treatment plan presentation, financial coordination, and scheduling to maximize case acceptance and ensure an exceptional patient experience. The coordinator serves as a key liaison between providers, staff, and patients and plays a critical role in supporting practice growth and profitability.

Requirements

High School diploma or GED required
Working knowledge of orthodontic treatments and procedures
Strong understanding of dental insurance, billing, and claims processing
Proficiency in Microsoft Office applications
Excellent communication and interpersonal skills
Strong organizational skills with the ability to manage multiple priorities

Responsibilities

Present orthodontic treatment plans clearly and professionally to patients and families
Educate patients on procedures, timelines, and follow-up care
Discuss and arrange financial options, including payment plans and third-party financing
Verify insurance benefits, collect required documentation, and submit insurance claims
Address billing, insurance, and account-related questions promptly
Maintain accurate patient records, demographic information, and payment histories
If applicable, collect signatures for contracts, consent forms, and retention agreements
Manage appointment scheduling, confirmations, and recall follow-ups
Follow up on missed appointments and unpaid insurance balances
Post payments, enter transactions, and reconcile patient accounts
Coordinate lab cases and ensure timely submission and receipt
Prepare accounts for debonding, including final balance reconciliation
Promote in-office marketing initiatives
Maintain appropriate supply inventory levels
Support production goals by building efficient and productive schedules
Travel as needed to multiple practice locations and the corporate office
Perform additional duties as assigned