Ortho Patient & Treatment Coordinator
About The Position
At Kids Care Dental & Orthodontics, we don't just care for smiles, we create them. Our mission is to give every child a healthy smile by delivering exceptional dental and orthodontic care in a fun, welcoming environment. We believe that when children enjoy going to the dentist, healthy habits and confident smiles follow. We're looking for an energetic, compassionate, and service-driven team member who loves working with children and families while helping patients begin their orthodontic journey with confidence. The Orthodontic Patient & Treatment Coordinator serves as the primary advocate for patients and families throughout their orthodontic experience. This hybrid role combines front office excellence, treatment coordination, scheduling, and financial case presentation to ensure every patient receives outstanding service from their first visit through treatment acceptance. The ideal candidate is personable, organized, proactive, and comfortable discussing treatment recommendations and financial arrangements while creating a positive, memorable experience for every family.
Requirements
- Passion for working with children and families
- Exceptional customer service and relationship-building skills
- Strong communication and presentation abilities
- Positive, energetic, and team-oriented attitude
- Excellent organizational and multitasking skills
- Detail-oriented with strong follow-through
- Self-motivated, dependable, and proactive
- Professional appearance and demeanor
- Comfortable discussing financial arrangements and helping patients make informed decisions
- Demonstrates the KCDO values of Knowledge, Creativity, Dependability, and Ownership
- Communicates with transparency, professionalism, and integrity
- Takes initiative and follows through on commitments
- Thrives in a collaborative, team-oriented environment
- Embraces change and contributes ideas that improve patient and team experiences
Nice To Haves
- Dental, orthodontic, or healthcare front office experience preferred
- Treatment coordination, case presentation, or sales experience preferred
- Experience with Dentrix or similar practice management software is a plus
Responsibilities
- Welcome patients and families with warmth, professionalism, and enthusiasm
- Manage patient check-in and check-out processes
- Answer incoming calls and assist patients with scheduling, questions, and follow-up needs
- Assist patients with forms, paperwork, and account updates
- Coordinate patient flow between the front and clinical teams
- Maintain a clean, organized, and welcoming reception area
- Perform daily opening and closing procedures
- Present orthodontic treatment recommendations and financial options with confidence and clarity
- Educate patients and families on treatment plans and next steps
- Assist patients in understanding insurance benefits, payment options, and financial arrangements
- Support treatment acceptance and patient onboarding
- Serve as a trusted resource throughout the patient's treatment journey
- Schedule and confirm appointments according to office protocols
- Maintain productive provider schedules and optimize appointment flow
- Collect co-pays, payments, and deposits
- Accurately enter patient information, charges, and payments in Dentrix
- Assist with billing inquiries and account resolution
- Prepare correspondence, reports, and documentation as needed
- Participate in team meetings and office initiatives
- Support marketing and patient retention efforts
- Maintain compliance with HIPAA, OSHA, ADA, Dental Board regulations, and company policies
- Protect patient confidentiality and sensitive information
- Perform additional duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
