Ortho Patient Coordinator

Riccobene Associates Family Dentistry • Garner, NC

3d • Onsite

About The Position

Riccobene Associates Family Dentistry is looking for a full-time Ortho Patient Coordinator in our Garner Kids/Ortho Office. This role is an opportunity to join a team that focuses on changing lives one smile at a time, offering a fulfilling work environment with opportunities for skill mastery, integrity, joy, and excellent compensation and benefits. The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedule new appointments, enter patient data for billing purposes, communicate with patients in an efficient and empathetic manner, and generally keep the office stocked with necessary supplies.

Requirements

• Must be present by 7:45 am as clinic opens at 8:00am. Must be reliable.
• Flexibility to be accessible before and after hours based on business need
• Passing of satisfactory credit check
• HS Diploma or higher
• Ability to work in fast paced work environment and under pressure
• Ability to balance registers
• Strong communication skills
• Must exhibit ethical conduct & confidentiality
• High attention to detail and accuracy
• Strong computer skills
• Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.
• Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations

Nice To Haves

• Eaglesoft and/or Denticon knowledge is a plus
• Dental front desk experience is preferred, but not required

Responsibilities

• Welcoming/greeting patients with a welcoming, professional, and polished demeanor
• Checking-in patients to ensure they have all the necessary information in the patient management software
• Collecting co-payments
• Checking-out patients
• Closing out and ensuring that registers are balanced daily
• Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
• Scheduling patients
• Calling to confirm appointments
• Escalating issues to Office Manager
• Other duties and responsibilities as assigned

Benefits

• Competitive salary
• Medical insurance
• Vision insurance
• Dental insurance
• 401k
• Bonus plan
• 100% paid for benefits such as telemedicine, short-term disability and life insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED