Ortho Patient Coordinator

Riccobene Associates Family Dentistry • Garner, NC

2d • Onsite

About The Position

Riccobene Associates Family Dentistry is looking for a full-time Ortho Patient Coordinator in our Garner Kids/Ortho Office. This role is crucial for helping the dental office stay on schedule, scheduling new appointments, entering patient data for billing purposes, communicating with patients in an efficient and empathetic manner, and ensuring the office is stocked with necessary supplies. The company emphasizes a positive work environment focused on sincerity, mastery, integrity, laughter, love, and excellent compensation and benefits.

Requirements

• Must be present by 7:45 am as clinic opens at 8:00 am.
• Must be reliable.
• Flexibility to be accessible before and after hours based on business need.
• Passing of satisfactory credit check.
• HS Diploma or higher.
• Ability to work in a fast-paced work environment and under pressure.
• Ability to balance registers.
• Strong communication skills.
• Must exhibit ethical conduct & confidentiality.
• High attention to detail and accuracy.
• Strong computer skills.
• Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.
• Excellent telephone techniques and ability to communicate clearly with patients and team members in person and on phone conversations.

Nice To Haves

• Eaglesoft and/or Denticon knowledge is a plus.
• Dental front desk experience is preferred, but not required.

Responsibilities

• Help the dental office stay on schedule.
• Schedule new appointments.
• Enter patient data for billing purposes.
• Communicate with patients in an efficient and empathetic manner.
• Keep the office stocked with necessary supplies.
• Welcome and greet patients with a welcoming, professional, and polished demeanor.
• Check-in patients, ensuring all necessary information is in the patient management software.
• Collect co-payments.
• Check-out patients.
• Close out registers and ensure they are balanced daily.
• Multi-task and skillfully manage priorities under pressure (e.g., patients walking in, phones ringing).
• Call to confirm appointments.
• Escalate issues to the Office Manager.
• Perform other duties and responsibilities as assigned.

Benefits

• Competitive salary
• Medical insurance
• Vision insurance
• Dental insurance
• 401k
• Bonus plan
• 100% paid for benefits such as telemedicine, short-term disability and life insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED