Originations Services Analyst

Origence • Greenwood Village, CO

5d • Onsite

About The Position

Origence is seeking a talented Originations Services Analyst to support the Sr. Originations Services Analyst in the administration of new client/new product implementations within Origination Services. The role focuses on optimizing the client experience and achieving exceptional results. This position will participate in the development, administration, and refinement of the onboarding and implementation process. The analyst will define, house, and communicate process best practices and industry best practices to clients to achieve the best possible results. They will also assist clients in developing guidelines using BPO programs, provide training and coaching on systems and processes during the implementation phase, and offer clients feedback for suggested enhancements during structured client reviews. The role involves imagining, innovating, identifying, and implementing improved processes to increase departmental efficiencies and working cross-functionally with departments such as Implementations/Integrations, Sales, Product, Marketing, and Administration. The analyst will ensure the highest level of service and professionalism are provided to internal and external teams.

Requirements

• Minimum 2 years industry experience or within CUDC Operations
• Must demonstrate full knowledge and competency of processing in one system (minimum) within CUDC Operations
• Coachable, humble and hungry
• Ability to interface with credit union and dealership management for the purpose of creating and furthering a business relationship on behalf of CUDC.
• Excellent communication skills (oral, written, active listening).
• Working knowledge of Microsoft Office products.
• Ability to travel to alternate BPO Processing site(s).
• Working knowledge of all required systems, including but not limited to L360 and Ideal.
• Must be able to work independently with a high level of initiative.
• Ability to organize, prioritize work, meet deadlines and established goals.
• Specialized problem-solving, analytics, and trouble shooting skills.
• Excellent internal and external customer service skills.
• Ability to work in a fast-paced environment and deliver fast, efficient turnaround for partners.

Nice To Haves

• Knowledge of financial institution operations, regulatory compliance, point of purchase or indirect auto lending or leasing is preferred but not required
• Experience with mentorship and/or training is desired.

Responsibilities

• Supports implementations of new clients, existing clients and new products, and on-going product and service improvements.
• Responsible for product and client support during implementation.
• Support implementations for new clients/products via a structured onboarding process and subsequent transition to normal BPO processing.
• Document new client procedures and train internal team on service requirements.
• Build relationships with clients; obtain trust and provide advisement where needed with a focus on optimizing the experience and achieving exceptional results.
• Ensure timely responses & resolution to operational issues for all dealer and credit union partners during implementation.
• Ensure service levels agreements are achieved during implementation, including timeline of implementation as well as execution on product and service delivery.
• Work closely with Sr. Originations Services Analyst to recommend and implement process improvements geared toward increased accuracy, improved turn time, improved service levels and maximization of revenue.
• Document implementation procedures and create tools to assist cross-functional partners in understanding needs and process for BPO implementations.
• Perform functions as needed within the Department.
• Responsible for coordination & communication with Operations Leadership (Director, Manager, Supervisors, Vice President).
• Coordinate training (internal/external) for implementation, including with overflow relationships.
• Maintain a professional and positive level of communication between areas.
• Communicate all issues, production or otherwise and escalate as necessary.
• Collaborate to resolve client and internal support issues both within BPO as well as within any CU Direct teams involved in implementations.
• Lead with our values and culture while fostering teamwork within the organization.
• Demonstrates the behaviors aligned with each value with clients and teammates across the organization.
• Value team members and commit to their growth.
• Innovate, embrace diversity of thought, and champion necessary change.
• Collaborate to create the best possible experiences for our team members and customers.
• Align on desired outcomes and take responsibility for achieving our goals.
• Work to foster and enhance teamwork within the organization.

Benefits

• Flexible Working Environment
• Paid Time Off
• 401k (8% match)
• College Tuition Benefits/ Tuition Reimbursement
• Good Benefits options
• Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED