Originating Loan Officer Assistant (L2C)

Guild Mortgage•Tredyffrin Township, PA

2d•$17 - $29

About The Position

The Originating Loan Officer Assistant (L2C) supports loan originators under direct supervision by performing Lead to Contract duties and helping build complete loan files for submission. The role assists with mortgage application origination and disclosures, reviews files for adherence to underwriting standards, and ensures submissions to processing are complete. It also provides customer and referral-source support throughout the loan process, within applicable company policies and regulatory limits. The assistant consults with prospective borrowers, helps assess mortgage eligibility, explains loan products, collects supporting documents, analyzes credit and financial information, prepares loan materials, and coordinates with originators, processors, underwriters, realtors, lenders, and production support teams. Duties include managing leads and appointments, maintaining client databases, supporting compliant marketing, pricing loans and communicating fees, and helping customers stay informed. The position may not submit documents to underwriting or order written, non-third-party employment, income, deposit, mortgage, or rental verifications. Work is primarily sedentary in an office environment and is generally performed Monday through Friday during the business week. The role requires managing competing priorities, maintaining focus, following established protocols, and responding effectively to customer concerns and workplace stressors. Guild describes a pleasant work environment and offers a competitive compensation and benefits package. The target salary is $31.25, with eligibility for incentive compensation.

Requirements

High school diploma or equivalent.
At least two years of experience in mortgage lending or a related field, or a proven record of closing an average of four loans per month.
NMLS required.
Ability to manage multiple priorities with strong attention to detail and organization.
Strong sense of urgency and responsiveness.
Commitment to excellent customer service, with patience and professionalism when interacting with internal and external customers.
Strong verbal and written communication skills and basic math skills.
Proficiency in Microsoft Office Suite, including Word and Excel, Wiki, collaborative cloud-based programs, and third-party software applications.
Ability to work in a fast-paced, metrics-driven environment.
Ability to operate standard office equipment and keyboards.
Ability to accurately interpret conversational sounds and visually or audibly presented information, including words, numbers, and other data.
Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely workflow decisions, adapt to workplace stressors, and follow established protocols.

Responsibilities

Conduct consultations with clients to understand their financial goals and assess mortgage-loan eligibility.
Explain mortgage products, terms, and options and provide recommendations based on clients’ needs.
Assist clients with mortgage applications, collect required documentation, and support compliance with lending guidelines.
Develop and maintain referral-source relationships, generate prospects, self-generate leads, and maintain client lists.
Collaborate with underwriters, processors, realtors, lenders, and other teams to facilitate loan approvals.
Collect borrower documentation, including paystubs, tax returns, W-2s, income or award letters, explanations for employment gaps, bank statements, and executed disclosures.
Obtain accurate AUS findings, prepare the Initial Fee Worksheet, and assist with completing a thorough 1003.
Analyze credit reports and financial scenarios to determine suitable loan products.
Price loans, communicate fees to the operations team, and lock rates.
Submit complete loan packages to processing.
Review closing disclosures to check fees and cash due at closing against customer commitments; issue lender credits when needed and coordinate requests for subsidies when loans are out of balance.
Support sales using company and online marketing resources; coordinate, create, obtain compliance approval for, track, and distribute marketing materials.
Keep clients and agents informed, answer questions, address concerns, and provide customer service throughout the loan process.
Stay current with industry regulations, lending trends, mortgage guidelines, company-approved programs, and software systems.
Assist originators with appointment setting, calendar management, and lead callbacks; maintain the stated lead-to-appointment conversion target.
Manage client databases and lead trackers, send online prequalification links, and pull and prepare web applications.
Update credit reports and AUS findings, run credit for assigned loans, and request status updates from preapproved clients and referral sources.
Manage monthly compliance-approved email marketing to realtors and prepare thank-you cards for referral sources and new clients.
Perform other reasonable duties required by Guild Mortgage Company or the loan officer.
Do not submit documents to underwriting or order written, non-third-party employment, income, deposit, mortgage, or rental verifications.