Originating Loan Officer Assistant (L2C)

Guild Mortgage•Wayne, PA

About The Position

The Originating Loan Officer Assistant (L2C) supports loan originators under direct supervision by performing Lead to Contract duties and assisting with the origination and preparation of complete loan files for submission to processing. The role helps clients through application and disclosure steps, reviews files for completeness and adherence to underwriting standards, and provides responsive customer service throughout the loan process. The assistant consults with clients about their financial goals and mortgage eligibility, explains loan products and options, gathers application details and supporting documents, analyzes credit and financial information, and prepares loan materials such as AUS findings and Initial Fee Worksheets. The role also assists with lead follow-up, appointment scheduling, calendar and database management, marketing coordination, and maintaining relationships with clients and referral sources. The position is prohibited from submitting documents to underwriting or ordering written non-third-party employment, income, deposit, mortgage, or rental verifications. Work is primarily performed during the business week, Monday through Friday, in an office environment with moderate noise and no substantial exposure to adverse environmental conditions. Work is primarily sedentary, with mobility in an office setting. Guild offers a pleasant work environment, competitive compensation, and benefits including medical, dental, vision, life insurance, AD&D, LTD, and a 401(k) with employer match. The target salary is $31.25, and the position is eligible for incentive compensation.

Requirements

High school diploma or equivalent.
At least two years of experience in mortgage lending or a related field, or a proven record of closing an average of four loans each month.
NMLS required.
Ability to manage multiple priorities; strong attention to detail and organizational skills.
A strong sense of urgency and responsiveness.
Commitment to excellent customer service and patience and professionalism when interacting with internal and external customers.
Strong verbal and written communication skills and basic math skills.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications.
Ability to work in a fast-paced, metrics-driven environment.
Commitment to company values: customer service, integrity, respect, collaboration, learning, and excellence.
Ability to operate standard office equipment and keyboards.
Ability to interpret spoken and visual information accurately, including information presented on screens, in print, or aloud.
Ability to learn and remember processes, maintain focus, complete tasks independently, make timely workflow decisions, adapt to workplace stressors and competing priorities, and follow established protocols.

Responsibilities

Conduct one-on-one consultations with clients to understand financial goals and assess mortgage-loan eligibility.
Explain mortgage products, terms, and options and offer recommendations based on client needs.
Assist clients with mortgage applications and collect necessary documentation while following lending guidelines.
Build and maintain referral-source relationships, generate leads, and maintain client and referral lists.
Collaborate with underwriters, processors, realtors, lenders, and operations teams to facilitate the loan process.
Collect supporting documentation, including pay stubs, tax returns, W-2s, award letters, bank statements, and explanations for employment gaps.
Provide borrowers with a documentation needs list, complete applications, and obtain executed disclosures within regulatory time frames.
Obtain accurate AUS findings and prepare Initial Fee Worksheets.
Analyze credit reports and financial scenarios to determine appropriate loan products.
Price loans in accordance with company policies, communicate fees to operations, and lock rates.
Review closing disclosures to confirm fees and cash due at closing are consistent with the customer commitment; coordinate lender credits or subsidy requests when needed.
Submit complete loan packages to processing.
Coordinate, create, obtain compliance approval for, track, and distribute marketing materials and advertising.
Keep clients and agents informed, answer questions, and provide responsive customer service throughout the loan process.
Stay current with industry regulations, lending trends, mortgage guidelines, company-approved programs, and software systems.
Assist originators with appointment setting; return new-lead calls within 20 minutes and maintain a 35% lead-to-appointment conversion rate.
Set and confirm appointments and manage the originator’s calendar.
Manage client databases and lead trackers, including MyCircle and Zillow; send online pre-qualification links on behalf of the originator.
Pull and prepare web applications, update credit reports and AUS findings, and run credit and AUS findings on assigned loans.
Request weekly status updates from pre-approved clients and referral sources.
Manage monthly compliance-approved email marketing to realtors and prepare thank-you cards for referral sources and new clients.
Perform other reasonable duties as assigned by Guild Mortgage Company or the Loan Officer.