Original Equipment (OE) Customer Service Representative Analyst

Continental • Auburn Hills, MI

1d • Hybrid

About The Position

Support customer supply chain operations for assigned accounts, including collaborative demand forecasting, order management, inventory planning, reporting, and continuous improvement. Work with Sales, Operations, Customer Service, customer planning teams, and other cross-functional partners to support forecast accuracy, product availability, and timely customer fulfillment. Use supply chain systems and planning tools to analyze performance and support business decisions.

Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Engineering, or a related field.
• Experience or internship exposure in demand planning, customer supply chain, logistics, inventory management, or operations.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel and reporting tools.
• Strong communication and organizational skills, with the ability to manage multiple priorities.
• Customer-focused mindset and ability to collaborate effectively across functions.

Nice To Haves

• Automotive industry experience.
• Working knowledge of ERP and supply chain planning systems such as SAP, APO, SCM, PSI, or similar systems.

Responsibilities

• Support collaborative forecasting for assigned customer accounts with internal teams and customer planning teams.
• Review and analyze customer forecast releases, identify demand variances, and communicate changes to stakeholders.
• Maintain regular communication with customer analysts about forecast updates and demand planning.
• Prepare and analyze forecast-versus-shipment performance reports and identify trends and improvement opportunities.
• Monitor product availability and support supply continuity for assigned accounts.
• Process and manage customer orders from receipt through delivery, ensuring accurate execution and fulfillment.
• Investigate and resolve order-related issues and serve as a key customer contact for supply chain execution matters.
• Coordinate transportation schedules and support shipment planning to meet customer requirements.
• Communicate potential supply or delivery constraints and help develop alternative solutions.
• Monitor shipment status and delivery performance to support timely customer fulfillment.
• Maintain Production-Sales-Inventory (PSI) planning files and reports for replenishment planning and inventory control.
• Track inventory levels, production plans, and shipment performance against customer requirements.
• Analyze inventory aging and support actions to reduce excess and obsolete inventory.
• Collaborate across functions to manage inventory transitions, phase-ins, and phase-outs.
• Develop and maintain supply chain reports on demand forecasts, inventory performance, service metrics, and logistics costs.
• Analyze data to identify trends, risks, and opportunities to improve customer supply chain performance.
• Support continuous improvement initiatives focused on supply chain processes, data accuracy, and operational effectiveness.
• Use supply chain systems and planning tools to support business operations and decision-making.
• Participate in cross-functional and regional supply chain projects as required.

Benefits

• Immediate benefits.
• Robust total rewards package.
• Paid time off.
• Volunteer time off.
• Tuition assistance.
• Employee discounts, including tire discounts.
• Competitive bonus programs.
• 401(k) match.
• Diverse and inclusive work environment with 20+ employee resource groups.
• Hybrid work.
• Employee Assistance Program.
• Future personal and professional growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level