Medical Equipment Customer Service Representative

Rotech Healthcare Inc.•Lakewood, CO

About The Position

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to support home healthcare intake and insurance verification. The role serves as a first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. The position pays $20 to $23 per hour, depending on related experience, and is eligible for a bonus opportunity. The representative supports office operations, communicates with patients, caregivers, referral sources, and internal teams, and coordinates documentation and service setup. The role also includes maintaining records in compliance with JCAHO and company standards, processing documentation, and assisting with walk-in and retail equipment requests. The employee may be required to cover on-call rotations, drive a company vehicle, and make deliveries to patients’ homes. Candidates may qualify through a combination of education, training, and relevant work experience demonstrating the abilities needed for the job. A high school diploma or GED is preferred. Employment may be contingent on background screening, a drug screen where applicable, facility credentialing where applicable, and a valid state driver’s license with a clean driving record where applicable.

Requirements

Candidates must demonstrate the knowledge, skills, and abilities needed to perform the essential functions through a combination of education, training, and relevant work experience.
Meet any education requirements mandated by applicable law, regulation, licensing requirement, or contract.
Ability to interpret and respond to verbal, written, and visual communications.
Ability to work independently and collaboratively within a team.
Problem-solving, time-management, and organizational skills.
Excellent verbal and written communication skills in English.
Ability to maintain confidentiality and handle sensitive information discreetly.
Strong attention to detail and ability to multitask effectively.
Ability to lift and carry office and patient equipment weighing at least 35 pounds.
Ability to sit, stand, walk, talk, and listen for extended periods.
Close vision sufficient to read small print on screens and paperwork.
Employment is contingent on a company-wide background check; drug screening and healthcare facility credentialing apply where applicable.
A valid driver’s license in the state of residence and a clean driving record are required where applicable.

Nice To Haves

High school diploma or GED equivalent.
Experience in home healthcare, medical billing, or patient intake.
Familiarity with insurance verification and reimbursement practices.
Knowledge of medical terminology and durable medical equipment.

Responsibilities

Assist with office operations, including supply monitoring, deposits, and batch reporting.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolve inquiries.
Coordinate documentation and service setup for respiratory products and medical equipment.
Interact politely with patients and referral sources.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Manage patient intake and verify insurance coverage, including Medicare, Medicaid, and private payers.
Manage multiple tasks at once.
May cover on-call rotations, drive a company vehicle, and make deliveries to patients’ homes.
Maintain predictable and regular attendance and arrive at work on time.
Prepare and process documentation, including CMNs, SOPs, invoices, and delivery paperwork.
Provide technical assistance and support for walk-in and retail equipment requests.
Perform other duties as assigned.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Bonus and incentive opportunities.
Car, mileage, and telephone reimbursement, as applicable.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B and TB vaccinations.