Orientation Coordinator

Mercer Transportation•Louisville, KY

2d•Onsite

About The Position

Headquartered in Louisville, KY, Mercer Transportation is consistently ranked among the top carriers in the U.S. For over 40 years, we've built our reputation as one of the nation's leading owner-operator companies by fostering a family-oriented culture rooted in honesty, professional freedom, and respect. We're seeking an Orientation Coordinator who thrives on teaching, organizing, and helping people succeed. This role serves as the first impression for many of Mercer’s contractors and plays a critical role in creating a positive, engaging, and compliant onboarding experience. Success in this role requires strong communication skills, confidence presenting to groups, attention to detail, and the ability to build positive relationships with individuals from diverse backgrounds. You'll coordinate orientation activities, deliver training, support contractor onboarding, and work closely with multiple departments to ensure contractors are prepared for success. This position is onsite Monday – Friday, 8:00 AM to 5:00 PM.

Requirements

A confident presenter who enjoys teaching, coaching, and helping others learn
Organized and detail-oriented with strong planning and time management skills
Comfortable speaking in front of groups and facilitating discussions
Able to build rapport quickly and create positive relationships with individuals from diverse backgrounds
A strong communicator with excellent verbal, written, and interpersonal skills
Adaptable and capable of managing multiple priorities in a fast-paced environment
Comfortable learning and supporting multiple software systems and technology platforms
A proactive problem-solver who takes ownership of tasks and outcomes
Professional, dependable, and committed to delivering an exceptional onboarding experience
High School Diploma or GED required

Nice To Haves

Associate or Bachelor's Degree preferred
Previous experience in training, recruiting, customer service, or transportation.
Experience presenting information to groups or facilitating training sessions
Strong computer skills including Microsoft Office and the ability to learn new software platforms quickly
Experience coordinating projects, schedules, events, or training programs is a plus

Responsibilities

Coordinate and facilitate Mercer Transportation's contractor orientation program from start to finish
Deliver engaging classroom and hands-on training covering company policies, procedures, technology platforms, and contractor resources
Create a welcoming onboarding experience that promotes contractor engagement, confidence, and long-term success
Build positive working relationships with contractors and serve as a trusted resource throughout the onboarding process
Coordinate orientation schedules and training sessions with Safety, Compliance, Permitting, Settlements, Recruiting, and other departments
Ensure all onboarding documents, compliance requirements, and training records are completed accurately and on time
Assist contractors with Mercer software systems, mobile applications, and technology tools used in daily operations
Maintain training materials, contractor packets, classroom resources, and orientation supplies
Monitor onboarding effectiveness and recommend improvements to enhance the contractor experience
Maintain accurate records, reports, and orientation documentation
Coordinate procurement and transportation of orientation materials and supplies as needed
Support contractor retention, engagement, and satisfaction initiatives
Represent Mercer’s culture, values, and commitment to contractor success during every orientation session

Benefits

Competitive Pay based on experience
Comprehensive Health Coverage – Mercer contributes over $7,500 annually toward your health insurance
Wellness Incentives – Qualify for our Wellness Rate and pay as little as $0/month for employee-only coverage
Earn Extra Rewards – Receive up to $300 annually in wellness gift cards
Generous Time Off – Paid Time Off and company-paid holidays
Company-Paid Protection – Life Insurance and Long-Term Disability
Optional Benefits – Dental, Vision, Flexible Spending Accounts, and Short-Term Disability
Secure Your Future – 401(k) with company match
Professional Development – Ongoing training and opportunities for career growth
Leadership Opportunity – Play a key role in shaping the contractor onboarding experience and future development of the orientation program