Organized Retail Crime Specialist

Kohl's•Akron, OH

3d•Onsite

About The Position

As Organized Retail Crime Specialist, you will support stores and corporate partners in investigating and resolving Organized Retail Crime (ORC) cases. You will leverage all investigative tools, limit Kohl’s exposure to ORC theft and fraud, seek out and investigate all ORC activity and conduct investigations consistent with Kohl’s policies and guidelines.

Requirements

Excellent written and verbal communication skills
High School diploma or equivalent
Strong attention to detail
Excellent time management and prioritization skills
Ability to perform the accountabilities listed in the “What You’ll Do” Section
Ability to comply with dress code requirements
Basic math and reading skills, legible handwriting, and basic computer operation
Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company
Ability to learn and comply with all company policies, procedures, standards and guidelines
Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel
Ability to work as part of a team and interact effectively and appropriately with others
Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes
Ability to satisfactorily complete company training programs
Ability to use a personal computer for tasks such as communicating, preparing reports, etc.
Ability to plan, prioritize and monitor activities across business units
Ability to complete or oversee the completion of assigned projects in a timely manner

Nice To Haves

Experience in shoplifting apprehensions, fraud investigations and retail store operations
Working knowledge of Microsoft and Google applications
Prior retail Loss Prevention experience
Ability to analyze and interpret data and summarize results
Ability to work a flexible schedule, including nights and weekends as needed

Responsibilities

Partner with law enforcement agencies to prosecute ORC activity within the assigned area
Develop and create professional case documents to support the prosecution
Analyze all investigative data involved with ORC groups, become a content expert and assume responsibility as the primary investigator on large-scale, complex or violent cases
Work with the field Loss Prevention (LP) team and provide communication and awareness to ORC in the market
Guide store LP teams on investigative plans
Attend ORCA and ORC-related meetings and court proceedings as required
Hold ORC meetings with field leadership and ROC investigators
Present regular updates to senior leadership on investigative trends and case updates
Participate in the development of training materials and conduct training for the field partners
Support ROC service calls
Additional tasks may be assigned