Organizational Process Analyst

Marsh•Philadelphia, PA

4d•$95,500 - $152,500•Hybrid

About The Position

This is a strategic and tactical role for a professional who bridges organizational effectiveness and operational efficiency. The Organizational Process Analyst drives both systemic organizational health and the detailed process improvements that enable execution.

Requirements

Bachelor's degree in Organizational Development, Business Administration, Management, Information Systems, or related field
3+ years of professional experience
At least 2 years in business analysis, process improvement, operations, or related tactical role
Demonstrated experience designing and implementing organizational change initiatives.
Demonstrated experience analyzing and redesigning business processes.
Ability to work at both strategic and tactical levels simultaneously.
Professional demeanor.
Regular and predictable attendance in accordance with company policies.
Proficiency with standard computer applications.
Strategic Thinking: Ability to see organizational interconnections and translate strategy into structure and process
Systems & Processes: Understands organizational systems, structures, and how they interact with operational processes
Change Management Expertise: Experience designing and executing change initiatives
Stakeholder Management & Influence: Relationships with executive leaders; ability to influence strategic decisions without direct authority
Emotional Intelligence: High EQ with ability to navigate complex interpersonal ad political dynamics
Research & Best Practices: Ability to research organizational and process frameworks and adapt proven models
Process Analysis & Mapping: Ability to analyze complex processes, identify inefficiencies, and design improvements
Requirements Gathering: Skill in conducting interviews, workshops, and sessions to elicit detailed business requirements
Documentation & Communication: Clear writing and ability to produce professional specifications, process flows, and requirements documents
Facilitation: Ability to lead workshops and guide cross-functional teams toward consensus
Problem-Solving: Creative and logical approach to identifying root causes and solutions
Program Implementation: Ability to translate strategy into sustainable operational programs and processes
Attention to Detail: Ability to move seamlessly between big-picture strategy and process-level specificity

Responsibilities

Map current state processes at both macro (organization-wide) and micro (team/department) levels; identify bottlenecks and inefficiencies
Conduct interviews, workshops, and stakeholder sessions to understand business needs and operational constraints
Recommend and document improved processes; create detailed process flows, user stories, and workflows
Work with IT and operations teams to design solutions that support new organizational structures and processes
Develop acceptance criteria; validate that redesigned processes and systems work as intended
Ensure processes are properly documented and trained; support go-live activities
Monitor implemented processes and recommend ongoing refinements based on performance data