Organizational Process Analyst

Marsh McLennan•Philadelphia, PA

4d•$95,500 - $152,500•Hybrid

About The Position

This is a strategic and tactical role for a professional who bridges organizational effectiveness and operational efficiency. The Organizational Process Analyst drives both systemic organizational health and the detailed process improvements that enable execution.

Requirements

Bachelor's degree in Organizational Development, Business Administration, Management, Information Systems, or related field
3+ years of professional experience
At least 2 years in business analysis, process improvement, operations, or related tactical role
Demonstrated experience designing and implementing organizational change initiatives.
Demonstrated experience analyzing and redesigning business processes.
Ability to work at both strategic and tactical levels simultaneously.
Professional demeanor.
Regular and predictable attendance in accordance with company policies.
Proficiency with standard computer applications.
Ability to see organizational interconnections and translate strategy into structure and process
Understands organizational systems, structures, and how they interact with operational processes
Experience designing and executing change initiatives
Relationships with executive leaders; ability to influence strategic decisions without direct authority
High EQ with ability to navigate complex interpersonal ad political dynamics
Ability to research organizational and process frameworks and adapt proven models
Ability to analyze complex processes, identify inefficiencies, and design improvements
Skill in conducting interviews, workshops, and sessions to elicit detailed business requirements
Clear writing and ability to produce professional specifications, process flows, and requirements documents
Ability to lead workshops and guide cross-functional teams toward consensus
Creative and logical approach to identifying root causes and solutions
Ability to translate strategy into sustainable operational programs and processes
Ability to move seamlessly between big-picture strategy and process-level specificity

Responsibilities

Map current state processes at both macro (organization-wide) and micro (team/department) levels; identify bottlenecks and inefficiencies
Conduct interviews, workshops, and stakeholder sessions to understand business needs and operational constraints
Recommend and document improved processes; create detailed process flows, user stories, and workflows
Work with IT and operations teams to design solutions that support new organizational structures and processes
Develop acceptance criteria; validate that redesigned processes and systems work as intended
Ensure processes are properly documented and trained; support go-live activities
Monitor implemented processes and recommend ongoing refinements based on performance data