Organizational Performance Specialist (Hybrid Position, Monday - Friday, 7:00 am - 3:00 pm)
About The Position
Mental Health Connecticut (MHC), a statewide nonprofit provider agency, is hiring a full-time Organizational Performance Specialist. The role supports the Organizational Performance Manager with complex and confidential administrative work involving agency training, accreditation, electronic health record (EHR) implementation and maintenance, and intranet processes. The position is mainly remote, with a requirement to work from an office location at least once monthly. The schedule is Monday through Friday, 7:00 a.m. to 3:00 p.m., with flexibility as needed. The hourly pay rate is $20.60–$23.00. The specialist helps maintain and support clinical database systems and related workflows, assists staff with system use, reviews data quality, distributes reports, and supports operational efficiency across agency programs. The role also contributes to training materials, system updates, accreditation activities, and compliance with data protection and HIPAA requirements.
Requirements
- Associate’s degree and/or equivalent work experience in a clinical position using a database or scheduling software is preferred.
- Professional experience with an EHR/EMR system is preferred.
- Advanced proficiency in Microsoft 365, including Word, Excel, PowerPoint, Outlook, and Publisher.
- Familiarity with or ability to quickly learn relevant digital tools and systems, such as SharePoint, Teams, helpdesk, and reporting platforms.
- High level of attention to detail.
- Effective verbal and written communication skills.
- Valid driver’s license, vehicle registration, and insurance.
Nice To Haves
- Associate’s degree and/or equivalent work experience in a clinical position using a database or scheduling software.
- Professional experience within an EHR/EMR system.
Responsibilities
- Quickly learn the clinical database and its associated workflows.
- Monitor and respond promptly and effectively to customer helpdesk requests.
- Independently conduct quality-control checks and review clinical data for accuracy.
- Assist with running and distributing agency reports.
- Collaborate daily with providers regarding system performance and communicate necessary system issues or bugs.
- Communicate regularly with the supervisor to support database integrity and security.
- Create step-by-step training materials and video support, and help ensure customers have the technical resources needed to perform their duties.
- Deliver in-person and virtual one-on-one and group trainings to support effective system use and adherence to established workflows.
- Monitor staff scheduling, service utilization, and program productivity to maximize service delivery, reimbursement opportunities, and operational efficiency across agency programs.
- Record, track, document, and test system-provider updates and upgrades.
- Assist with evaluating, planning, and implementing associated systems.
- Draft documents and correspondence using PowerPoint, Word, Excel, Publisher, and other tools.
- Assist with projects and participate in meetings, workshops, and programs as needed; may assist with CARF and other accreditation processes.
- Assist the supervisor in maintaining data standards, including compliance with the Data Protection Act and HIPAA.
- Perform other duties as assigned.
Benefits
- Medical insurance (premium cost share of 90/10 for employee-only coverage and 80/20 for employee plus dependents).
- Dental insurance (premium cost share of 90/10 for employee-only coverage and 80/20 for employee plus dependents).
- Voluntary vision insurance.
- Company-paid life insurance.
- Company-paid long-term disability insurance.
- Employee Assistance Program (EAP).
- 403(b) retirement plan with a dollar-for-dollar company match on contributions up to 6%.
- Paid time off, including 11 agency-observed holidays, a wellness break period, sick time, vacation time, and wellness days.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
