Clerk (7:00 am - 7:00 pm)

GATEWAY CSB PEO LLC•Brunswick, GA

1d•Onsite

About The Position

The Clerk I provides administrative, clerical, and customer service support to Behavioral Health and Intellectual and Developmental Disabilities (IDD) programs at a behavioral health crisis center. The role supports efficient office operations by maintaining records, entering data, processing program-related documentation, and assisting consumers, staff, and visitors. The clerk may assist on the Crisis Stabilization Unit (CSU) as needed and travels between Gateway sites as required. The position frequently interacts with people experiencing acute behavioral health crises, as well as their families, law enforcement, emergency medical personnel, and other community partners. The clerk is expected to remain calm and professional, use de-escalation skills, follow safety procedures, and promptly notify clinical staff when support is needed. Work involves multiple tasks, frequent interruptions, and changing priorities.

Requirements

One year of related administrative, clerical, customer service, or office support experience, or one year at the lower level or equivalent position.
Ability to remain calm, communicate effectively, and use de-escalation skills when interacting with individuals who may be experiencing a behavioral health crisis.
Knowledge of general office procedures, including typing, filing, records management, and customer service.
Knowledge of agency and departmental policies and procedures, confidentiality requirements, agency-specific forms, software, and operational procedures.
Knowledge of Microsoft Office applications and related office software.
Knowledge of the Georgia Open Records Act.
Knowledge of scheduling systems and office workflow processes.
Ability to communicate effectively verbally and in writing; answer telephones, direct calls, and take accurate messages.
Ability to assist staff, consumers, and visitors professionally; identify customer needs and respond appropriately; and maintain positive working relationships.
Ability to sort, route, and process incoming and outgoing correspondence.
Ability to make sound decisions about daily work assignments and work independently with minimal supervision.
Ability to prioritize duties, meet deadlines, maintain organized filing systems and records, and interpret policies and procedures.
Ability to compose concise professional correspondence, organize information into reports and summaries, review documents and reports for accuracy, and prepare agency-specific forms and reports.
Ability to type efficiently and accurately, maintain records and documentation, and use scheduling software and office technology.
Ability to implement process improvements as directed and troubleshoot routine office equipment issues.
Ability to remain current regarding departmental policies and procedures.
Upon appointment, responsibility for meeting and maintaining applicable minimum qualifications, certifications, licenses, continuing education, competency validations, and mandatory annual or recurrent training.
Compliance with required training, including new employee orientation, and maintenance of any required licensure or certification in current and active status throughout employment.
Ability to perform the listed physical demands, with reasonable accommodations available as applicable.

Responsibilities

Assist individuals experiencing behavioral health crises and promptly notify clinical staff when support is needed.
Greet visitors, consumers, family members, and staff; determine the purpose of visits and direct individuals appropriately.
Provide clerical and administrative support for Behavioral Health and IDD programs.
Enter data and maintain records, files, and databases in accordance with agency policies and procedures.
Copy, scan, file, maintain records, and distribute documents.
Complete forms and documentation according to organizational procedures.
Process documentation, reports, correspondence, and incoming and outgoing correspondence.
Answer telephones, respond to inquiries, take accurate messages, and transfer calls appropriately.
Provide professional customer service assistance to visitors, consumers, and staff.
Maintain confidentiality of consumer, personnel, and organizational information.
Work collaboratively across departments and programs, treating others with dignity, respect, and professionalism.
Maintain a positive, customer-focused work environment and support the organization’s mission, vision, and goals.
Manage multiple tasks, interruptions, and changing priorities while meeting established deadlines.
Follow safety procedures and notify clinical staff promptly when assistance is needed.
Assist on the Crisis Stabilization Unit as needed.
Travel between Gateway sites as required.
Remain at or return to work during agency incidents or emergencies when required and work non-traditional schedules as necessary to support agency operations.