Organizational Development Specialist
About The Position
The Organizational Development Specialist supports and facilitates the day-to-day activities, programs, procedures, and administrative needs of Organizational Development training. The role requires professionalism, discretion, confidentiality, and a positive attitude in support of the organization’s FIRST values. It facilitates staff and public education, develops and maintains training materials and knowledge resources, supports online course development and organizational change initiatives, administers selected vendor products, and helps employees with troubleshooting and learning resources. The position has no supervisory responsibilities and requires physical presence in an office setting.
Requirements
- Associate’s degree or Bachelor’s degree.
- One year of related experience and/or training, or an equivalent combination of education and experience.
- Ability to work 40 hours Monday through Friday.
- Superb customer service orientation.
- Strong numeric ability.
- Accuracy and attention to detail.
- Computer proficiency, including knowledge of the MS Office Suite.
- Stress management and composure.
- Good listening and communication skills.
- Honesty and integrity.
- Teamwork.
- Ability to professionally compose correspondence.
- Ability to lift and/or move up to 25 pounds; manual dexterity and ability to bend, stoop, or stand as necessary.
- Physical presence in the office setting is required.
- Periodic travel to other FCU locations may be required.
Nice To Haves
- Previous experience with a credit union is highly desirable.
- Multilingual capabilities, including Spanish.
- Familiarity with Learning Management Systems and eLearning development tools such as CPD, Articulate 360, and Canva.
Responsibilities
- Facilitate new-hire onboarding, teller/MSR training, and other training classes; create and deliver custom training when staff need tailored solutions.
- Create and distribute job aids and other support materials.
- Maintain, review, and edit the First Resource Center knowledge base.
- Assist in developing methods for measuring and evaluating knowledge.
- Prepare and facilitate internal webinars, conference calls, and team meetings.
- Create and deliver continuing education on operations-based topics and product-specific training, including Debt Protection, GAP, and MRC.
- Assist the Organizational Development Coordinator with designing, developing, and deploying online training courses and tests using Articulate.
- Coordinate and deliver credit union-based public education for external partners, including SEGs, local schools, and community groups.
- Support organizational change initiatives through training, communication, and reinforcement that promote employee engagement.
- Perform administrator setup and maintenance tasks for vendor products overseen by Organizational Development, including Symitar, TranZact, Q2, DocuSign, and Origence.
- Answer the team pilot line to assist staff with troubleshooting and resources.
- Maintain training room calendars and coordinate access to physical training resources.
- Track, communicate, and manage staff education paths using spreadsheets and learning management systems.
- Participate in Organizational Development staff meetings and attend other meetings, seminars, or training; stay current with regulations.
- Comply with regulatory requirements, including the Bank Secrecy Act (BSA).
- Complete special projects and perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
