Organizational Development Specialist
About The Position
The Organizational Development Specialist supports and facilitates the day-to-day activities, programs, procedures, and administrative needs of Organizational Development training. The role requires professionalism, discretion, confidentiality, and a positive attitude in support of the organization’s FIRST values. The position has no supervisory responsibilities and requires physical presence in an office setting in Chandler, Arizona, with periodic travel to other FCU locations as needed. The expected schedule is 40 hours, Monday through Friday, with periodic overtime potentially required.
Requirements
- Associate degree or bachelor’s degree.
- One year of related experience and/or training, or an equivalent combination of education and experience.
- Ability to work 40 hours, Monday through Friday; periodic overtime may be required.
- Physical presence in the office setting is required.
- Periodic travel to other FCU locations may be required.
- Required physical capabilities include manual dexterity, lifting and/or moving up to 25 pounds, and bending, stooping, or standing as necessary.
- Demonstrated customer service orientation, numeric ability, accuracy and attention to detail, computer proficiency, stress management, listening and communication skills, honesty and integrity, and teamwork.
- Knowledge of the MS Office Suite and ability to professionally compose correspondence.
Nice To Haves
- Previous experience with a credit union is highly desirable.
- Multilingual capabilities, including Spanish, are a plus.
- Familiarity with learning management systems and eLearning development tools, such as CPD, Articulate 360, and Canva.
Responsibilities
- Facilitate training classes, including new-hire onboarding and teller/MSR training, and create and deliver custom training solutions when needed.
- Create and distribute job aids and support materials.
- Maintain, review, and edit the First Resource Center knowledge base.
- Assist in developing methods for measuring and evaluating knowledge.
- Prepare and facilitate internal webinars, conference calls, and team meetings.
- Create and deliver continuing education on operations-based topics and product-specific training, including Debt Protection, GAP, and MRC.
- Assist the Organizational Development Coordinator in designing, developing, and deploying online courses and tests using Articulate.
- Coordinate and deliver credit union public education for external partners, including SEGs, local schools, and community groups.
- Support organizational change initiatives through training, communication, and reinforcement to drive employee engagement.
- Perform administrator setup and maintenance tasks for Organizational Development vendor products, including Symitar, TranZact, Q2, DocuSign, and Origence.
- Answer the team pilot line to help staff with troubleshooting and resources.
- Maintain training room calendars and coordinate access to physical training resources.
- Track, communicate, and manage staff education paths using spreadsheets and learning management systems.
- Participate in Organizational Development staff meetings and attend other meetings, seminars, or training; stay current with regulations.
- Comply with regulatory requirements, including the Bank Secrecy Act (BSA).
- Complete special projects and perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
