Organizational Change Manager (RapidScale)

Cox Communications • Raleigh, NC

2d • Hybrid

About The Position

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. Are you ready to play a critical role in driving transformation for both customers and RapidScale? We are seeking an experienced Organizational Change Manager (OCM) to support large, complex enterprise deals by enabling successful customer transformation and ensuring internal readiness to deliver on what is sold. This role is not limited to internal change or communications. It is embedded within RapidScale’s most strategic opportunities and operates at the intersection of sales, delivery, and customer transformation. The OCM partners closely with deal teams and customer stakeholders to drive adoption, alignment, and execution across complex engagements.

Role Overview
The Organizational Change Manager (OCM) is responsible for supporting transformation efforts tied to large, multi-year enterprise deals. This includes helping customers transition from current to future state, driving stakeholder alignment and adoption, and ensuring RapidScale is operationally ready to deliver against committed outcomes. This is a transformation-focused, execution-heavy role , not a communications-only function. The role spans both:
External (Customer-facing): Supporting customer transformation and adoption within large enterprise engagements
Internal (RapidScale-facing): Driving readiness across sales, delivery, and go-to-market teams when not actively assigned to a deal
Due to the complexity of engagements, the OCM will typically support one, or at most two, large deals at a time .

Key Responsibilities
Customer Transformation & Deal Execution
Partner with sales, solution engineering, and delivery teams on large, complex enterprise deals ($10M+ TCV)
Support customers in transitioning from current to future state, including process, operating model, and ways of working
Drive stakeholder alignment, adoption, and change readiness across customer organizations
Work alongside customer program managers and executive stakeholders to ensure successful transformation outcomes
Identify risks to adoption and proactively develop mitigation strategies
Internal Readiness & Sales Alignment
Ensure RapidScale is prepared to deliver on what is sold by aligning internal teams, capabilities, and operating models
Support sales and go-to-market transformation initiatives when not assigned to active deals
Partner with deal teams to shape transformation narratives and align solutions to business outcomes
Bridge gaps between sales, delivery, and customer expectations
Change Strategy & Execution
Develop and execute change strategies aligned to deal-specific transformation objectives
Conduct change impact assessments and define adoption and enablement approaches
Drive stakeholder engagement, governance, and communication strategies as part of broader transformation efforts
Monitor adoption, readiness, and success metrics across both customer and internal teams
Support go-live readiness, adoption tracking, and post-implementation stabilization

Requirements

• Bachelor's degree and 4 years’ experience in a related field (i.e. organizational change management, program delivery, or transformation roles).
• The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field
• Experience supporting large, complex enterprise initiatives or deals
• Demonstrated ability to operate in customer-facing, execution-heavy environments
• Experience working closely with sales, delivery, or client-facing teams
• Strong stakeholder management skills, including engagement with executive-level audiences
• Ability to navigate ambiguity and operate across multiple functions

Nice To Haves

• Experience in managed services, cloud, consulting, or enterprise technology environments
• Background in program management, deal execution, or sales-adjacent roles
• Familiarity with enterprise sales cycles and large deal structures
• Change management certification (Prosci, ACMP, etc.)

Responsibilities

• Partner with sales, solution engineering, and delivery teams on large, complex enterprise deals ($10M+ TCV)
• Support customers in transitioning from current to future state, including process, operating model, and ways of working
• Drive stakeholder alignment, adoption, and change readiness across customer organizations
• Work alongside customer program managers and executive stakeholders to ensure successful transformation outcomes
• Identify risks to adoption and proactively develop mitigation strategies
• Ensure RapidScale is prepared to deliver on what is sold by aligning internal teams, capabilities, and operating models
• Support sales and go-to-market transformation initiatives when not assigned to active deals
• Partner with deal teams to shape transformation narratives and align solutions to business outcomes
• Bridge gaps between sales, delivery, and customer expectations
• Develop and execute change strategies aligned to deal-specific transformation objectives
• Conduct change impact assessments and define adoption and enablement approaches
• Drive stakeholder engagement, governance, and communication strategies as part of broader transformation efforts
• Monitor adoption, readiness, and success metrics across both customer and internal teams
• Support go-live readiness, adoption tracking, and post-implementation stabilization

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
• seven paid holidays throughout the calendar year
• up to 160 hours of paid wellness annually for their own wellness or that of family members
• additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior