Organizational Change Management Specialist

Applied Information Sciences•Reston, VA

22h

About The Position

AIS is seeking a mid-level Organizational Change Management (OCM) Specialist to support enterprise transformation initiatives driven by Microsoft 365 migration and modernization efforts. This role will help plan, coordinate, and execute change activities that enable user adoption, minimize disruption, and improve business outcomes across solutions including Exchange Online, SharePoint Online, Microsoft Teams, Power Platform, and Azure B2B collaboration capabilities. This person should be comfortable working alongside project managers, technical architects, engineers, security teams, and business stakeholders to drive successful transition and sustained adoption.

Requirements

Bachelor’s degree in Organizational Development, Communications, Business, Information Systems, Human Resources, or a related field, or equivalent practical experience.
2+ years of experience in organizational change management, user adoption, communications, training, or transformation delivery.
Hands-on experience supporting change initiatives tied to Microsoft 365 migration or digital workplace transformation.
Experience developing communication materials, training collateral, stakeholder plans, and end-user adoption content.

Nice To Haves

Experience supporting large-scale enterprise migrations or phased rollout programs.
Familiarity with structured OCM methodologies such as Prosci, ADKAR, Kotter, or similar frameworks.
Experience working in regulated, security-conscious, or highly matrixed environments.
Experience building champions programs, pilot programs, or business readiness networks.
Familiarity with service transition, IT support models, and operational readiness planning.
Exposure to governance and compliance considerations associated with Microsoft 365 collaboration platforms.
Prosci certification or similar change management training is a plus.

Responsibilities

Support the development and execution of organizational change management strategies for Microsoft 365 migration and collaboration modernization initiatives.
Assess change impacts across business units, user communities, support teams, and leadership stakeholders.
Develop stakeholder engagement plans tailored to impacted audiences, leadership groups, champions, and support organizations.
Create and maintain change artifacts including communication plans, impact assessments, readiness assessments, adoption roadmaps, stakeholder matrices, and feedback mechanisms.
Draft clear end-user communications for migrations, feature rollouts, policy changes, cutovers, and post-deployment support.
Design and coordinate user enablement materials such as quick reference guides, job aids, FAQs, training decks, adoption campaigns, and knowledge content.
Partner with technical and project teams to understand migration schedules, solution dependencies, risks, and user-facing impacts.
Support rollout and adoption of Microsoft 365 workloads, including Exchange Online migrations and mailbox-related change impacts; SharePoint Online modernization and document collaboration changes; Microsoft Teams adoption for chat, meetings, collaboration, and integrated workflows; Power Platform adoption, governance awareness, and business process transformation; and Azure B2B and external collaboration changes affecting guest access and cross-tenant sharing.
Gather, analyze, and report adoption metrics, stakeholder feedback, training participation, and organizational readiness indicators.
Collaborate with service desk, operations, and support teams to ensure support readiness and smooth transition into steady-state operations.