Organizational Change Management (OCM) Manager

MSA Professional Services, Inc. • Madison, WI

5h • Hybrid

About The Position

MSA Professional Services is seeking an Organizational Change Management (OCM) Manager to lead and execute change strategies that drive successful adoption of key initiatives across the organization. This role partners closely with executive leadership, project teams, and internal stakeholders to ensure changes are clearly understood, effectively implemented, and sustainably embedded into the business. This role is based out of our Madison, Baraboo, Des Moines or St Paul offices and can be hybrid or fully onsite. MSA Professional Services is 100% employee-owned, meaning every employee has a direct stake in the success of the company. This ownership mindset drives our collaborative culture, long-term thinking, and commitment to delivering high-quality work for the communities we serve.

Requirements

• Bachelor’s degree in Business, Organizational Development, Human Resources, Psychology, Communications, or related field required
• 6+ years of experience in organizational change management, organizational development, consulting, or related field
• Proven experience leading change initiatives for complex projects (e.g., technology implementations, process transformations, M&A integration)
• Experience working with senior leaders and cross-functional teams
• Strong knowledge of structured change management methodologies (Prosci/ADKAR required)
• Exceptional stakeholder management and influencing skills
• Ability to translate strategy into actionable plans
• Analytical mindset with ability to interpret data and insights
• High emotional intelligence and ability to navigate ambiguity and resistance
• Strong organizational and project management skills
• Ability to manage multiple priorities at one time
• Solid business acumen and understanding of organizational performance impacts
• Prosci Certified Change Practitioner required

Nice To Haves

• PMP, Agile, Six Sigma, or similar certifications preferred
• Understands what it takes to influence and change behaviors—especially in the context of technology adoption
• Comfortable working in an environment where change management maturity is still evolving; energized by building and scaling programs over time
• Embraces iteration and experimentation—willing to test, learn, and refine rather than waiting for a perfect solution
• Motivated by resistance and lagging adoption, viewing it as an opportunity to problem-solve and improve outcomes rather than a frustration

Responsibilities

• Serve as a trusted advisor to leaders and internal clients on change strategy, readiness, and adoption
• Build strong relationships across teams, departments, and leadership levels
• Partner with project sponsors to ensure active, visible sponsorship
• Coach leaders to effectively guide their teams through change
• Translate complex change impacts into clear, audience-specific messaging
• Lead change impact assessments, stakeholder analyses, and organizational readiness evaluations
• Develop and execute right-sized change management strategies and plans
• Partner with leadership on communication strategies and deliver aligned communication, training, and engagement plans
• Integrate change management activities into overall project plans and timelines
• Define and track adoption metrics, success measures, and resistance indicators
• Identify risks to adoption and develop mitigation strategies
• Support sustainment planning and benefits realization post-implementation
• Apply Prosci ADKAR methodology across all phases of change
• Develop key deliverables including change strategies, stakeholder analyses, communication plans, and enablement materials
• Design and facilitate workshops, focus groups, and leadership sessions
• Build tools and frameworks to analyze change data and measure outcomes
• Ensure consistency and quality across change management practices
• Contribute to the evolution of OCM methodologies, tools, and templates
• Deliver training and enablement sessions to build internal change capability
• Drive measurable adoption and usage of new processes, systems, and behaviors
• Align change initiatives with organizational strategy and priorities
• Identify opportunities to improve organizational change maturity
• Manage work within scope, schedule, and budget expectations
• Collaborate with Shared Services and Operations to align change and project management efforts

Benefits

• Compensation Range: $99k to $160k (commensurate with experience)
• Employee Stock Ownership Plan (ESOP) – As a 100% employee-owned company, eligible employees receive company shares at no cost
• 401(k) Retirement Plan – Generous employer match that is immediately 100% vested
• Medical, Dental & Vision Insurance for employees and eligible dependents
• Paid Time Off – Minimum of 17 days in the first year
• Paid Holidays – 8 holidays annually
• Paid Parental Leave – 2 weeks for both parents, with additional paid leave for birth parents
• Employer-Paid Insurance – Life, short-term disability, and long-term disability coverage
• Short-Term Incentive Program (STIP) – Annual performance-based bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees