Organizational Change Management (OCM) Consultant

Liberum

5h • $130,000 - $150,000

About The Position

Liberum exists to deliver in the environments where most firms struggle. Our clients are public sector agencies navigating enterprise-scale transformations in politically complex, high-stakes environments where the margin for error is thin, and the consequences of failure are public. We believe clients deserve real ownership, not warm bodies and hope. They need consultants who do the real work of change. Not practitioners who run surveys, hold coaching sessions, and call it OCM.
We’re a team first. Not a collection of individual contributors sharing a company name, but a genuine team that pushes each other’s thinking, pressure-tests each other’s thinking, and shows up for each other when engagements get hard. True collaboration isn’t a value we put on a wall. It’s how we deliver results that our clients can’t get anywhere else.
We’re also building an AI-forward consulting practice. Our consultants don’t just use AI as a novelty. They integrate it into how they think, analyze, create, and deliver. If you’re still doing everything the way you did it in 2022, you’re already behind the curve at Liberum.
If you’re looking for a comfortable seat and a steady paycheck, this isn’t the role for you. If you’re looking for a team that does hard things extraordinarily well, with the most advanced tools available. Keep reading.
Let’s be direct about what this role is and isn’t.
This is not a traditional OCM role. If your version of change management is running readiness surveys, facilitating coaching sessions, and building ADKAR dashboards. That’s not what we do. Those activities have their place, but they are a light overlay on top of the actual work. At Liberum, OCM is operationally embedded. It lives inside the business processes, the policy changes, the union impacts, and the day-to-day reality of how people’s jobs are actually going to change.
The OCM Consultant works shoulder-to-shoulder with business analysts to understand future-state business processes at a granular level, not from a summary slide, but from the process flows themselves. You identify exactly what changes for which roles, what policies and procedures need to be rewritten, where union agreements are implicated, and what it will actually take for impacted staff to execute in the future state. Then you build the strategy and do the work to get them there.
If there are no BAs on the project, you step in and do the business process reengineering work yourself. You map current state, design future state, identify gaps, and build the bridge. OCM and BPR are not separate disciplines in our practice. They’re intertwined, and the right candidate operates fluidly across both.
Our approach is grounded in the ACMP Standard for Change Management and the CCMP methodology, which drives the substantive work of impact analysis, stakeholder preparation, and sustained adoption. Prosci and ADKAR are useful tools that we apply as a complement, not as the primary framework. If your entire OCM practice is built around Prosci templates, this role will challenge you.
You are also an AI-enabled practitioner. You use AI tools to amplify your analytical capacity, accelerate deliverable creation, synthesize complex process and stakeholder data, and produce higher-quality work in less time. You use AI to analyze process documentation, identify downstream impacts across roles and policies, draft communications, and pressure-test your change strategies. AI doesn’t replace the human judgment at the core of OCM. It makes that judgment sharper and faster.
This role spans the full spectrum: from building a change management function from the ground up on a project that has none, to the detailed tactical work of rewriting procedures and preparing staff for a new way of operating. You’re not above any task, and you don’t need someone to tell you what needs doing next.

Requirements

• Bachelor’s Degree or equivalent professional experience
• ACMP Certified Change Management Professional (CCMP) certification, or demonstrable experience applying the ACMP Standard for Change Management as your primary methodology
• Prosci Change Management Certification is valued as a supplemental credential but is not a substitute for the operational depth described above
• 5+ years of hands-on OCM delivery where you owned the strategy and the execution, where the work was grounded in business process analysis and operational impact identification, not just surveys and coaching
• Direct experience conducting or partnering on business process reengineering: mapping current state, designing future state, identifying gaps, and translating process changes into organizational readiness activities
• Demonstrated ability to identify and navigate impacts to policies, procedures, SOPs, union agreements, and labor relations as part of change delivery, not just flagging them, but helping the client work through them
• Experience building an OCM function or change management capability from the ground up on a project that had none, establishing methodology, governance, and work streams, not just slotting into an existing structure
• Minimum 2 years working directly with senior leadership and executive stakeholders in advisory capacity, not just presenting to them, but genuinely influencing their decisions about how to manage organizational change
• Demonstrated experience leading OCM on enterprise-scale or multi-stakeholder transformation initiatives involving significant business process change
• Direct experience with technology implementations where you worked at the intersection of system change and operational change, understanding how process, policy, and people are affected, not just the technical cutover
• Proven ability to recover or redirect a stalled, resistant, or politically complex change initiative. We want to hear how you handled it, not just that you were there
• Strong analytical skills: you can read a business process flow, identify downstream impacts across roles and policies, and translate that analysis into a targeted change strategy
• Active, demonstrated use of AI tools (e.g., ChatGPT, Claude, Copilot, or equivalent) integrated into your professional workflow, not experimental curiosity, but daily practice that measurably improves your speed and quality of delivery
• Ability to use AI to analyze process documentation, synthesize stakeholder data, draft deliverables, and identify impact patterns, producing higher-quality output faster than traditional methods alone
• Comfort using AI for data analysis: extracting insights from process maps, interview transcripts, adoption metrics, and organizational data to inform change strategy
• Intellectual curiosity about emerging AI capabilities and a habit of proactively experimenting with new tools. Bring innovations to the team, not wait for someone to assign them
• Strong writing skills including the ability to produce clear, usable policies, procedures, training materials, and communications, not just analytical reports
• Experience designing and delivering role-based training tied to specific business process changes
• Proven ability to conduct client presentations, facilitate workshops, and lead process walkthrough sessions with impacted staff and leadership
• Ability to operate effectively in ambiguous or complex environments, bringing structure to uncertainty and building the path forward when one doesn’t exist
• Exceptional client relationship management skills

Nice To Haves

• Master’s Degree
• 5+ years of consulting experience (not just internal roles—client-facing delivery)
• Formal business analysis experience: process flow development, requirements documentation, gap analysis
• Consulting experience with public sector clients
• State of Washington engagement experience, especially with statewide transformation programs
• Experience navigating union and labor relations impacts as part of change delivery in a public sector environment
• Instructional design, curriculum design, or content/course development experience
• COTS or ERP implementation experience
• Experience building custom AI workflows or analytical pipelines that improved OCM or BPR delivery
• Familiarity with AI-powered process analysis, sentiment analysis, or survey analysis tools applied in an organizational context

Responsibilities

• Business Process Analysis & Impact Identification
• Change Strategy & Organizational Readiness
• Policy, Procedure & Knowledge Transfer
• AI-Enabled Delivery
• Stakeholder Engagement & Advisory

Benefits

• full medical, dental, life, and short-term disability coverage, plus 401k with 4% match (no vesting period)
• Generous PTO: 15 days (0–5 years) or 20 days (5+ years), plus 9 paid holidays and WA state sick leave accrual
• Bonus Leave program for employees who want to go the extra mile

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level