Organizational Change Management Lead

Honda Trading America Corp.•Marysville, OH

1d•Onsite

About The Position

The OCM Lead drives the people side of SAP-enabled transformation across HTNA by ensuring changes are understood, adopted, and sustained. This role translates system and process changes into clear communications, role-based training, and actionable work instructions while measuring adoption and holding lines of business accountable to outcomes. The OCM Lead establishes and scales a North America OCM strategy that enables consistent, high-quality change adoption across programs, sites, and functions. This role does not own functional requirements or project delivery; it focuses on communication, training, and adoption to ensure business value realization.

Requirements

BA/BS in Business, Communications, Learning & Development, Information Systems, or related field.
5+ years of Organizational Change Management experience, preferably supporting SAP ERP transformations.
Demonstrated ability to translate complex system and process changes into clear, role-based communications, training, and documentation.
Proven experience driving adoption, measuring outcomes, and influencing business stakeholders.
Strong analytical, communication, and facilitation skills.
OCM methodology experience (Prosci/ADKAR preferred).
Familiarity with change frameworks (Kotter, Lean).
SAP functional exposure (MM, SD, PP, FI/CO, integrations).
Experience with digital learning tools (e.g., simulations, microlearning).
Strong process analysis (as-is/to-be) and continuous improvement mindset.
Proficiency with Microsoft 365, SharePoint, and workflow tools.

Responsibilities

Establish and lead a scalable OCM framework and governance model that aligns stakeholders, manages risk, and drives consistent adoption across HTNA.
Define and lead the HTNA OCM strategy, including standards, playbooks, and success measures that enable scalable, consistent adoption.
Shape the organizational narrative and stakeholder experience around SAP-enabled transformation.
Stand up lightweight governance (cadence, dashboards, RACI) to keep LOBs and COE aligned on adoption goals, timelines, and risks.
Conduct stakeholder mapping, change impact and readiness assessments by site/role; maintain risk/mitigation plans.
Convert SAP system and process changes into clear, role-based adoption materials.
Partner with Sr. Functional Leads to ensure work instructions, job aides, and SOPs are clear, role-based, and adoption-ready; finalize formatting, structure, and version control.
Create and execute communications/announcements.
Design the training strategy and learning paths by role.
Deliver and scale training solutions (in-person, virtual, train-the-trainer) to ensure role-based readiness and proficiency.
Partner with HR/L&D to integrate content into standard curricula and ensure long-term maintainability.
Define and run adoption KPIs (active user by role/site, process adoption, exception rates, training completion/proficiency, help-desk volumes, cycle times).
Build readiness/adoption dashboards, publish weekly status, and follow up with LOBs and COE leadership on gaps.
Drive accountability for adoption by leveraging data, influencing leaders, and escalating barriers to achieve target outcomes.
Perform PDCA and capture lessons learned, update playbooks, and transition to run-state sustainment.