Organizational Change Consultant

PNC•Downers Grove, IL

2d•$50,000 - $143,000•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Organizational Change Consultant within PNC's HR Strategy Delivery and Risk organization, you will be based in Pittsburgh or Mechanicsburg PA; Cleveland, Akron or Columbus, OH; Downers Grove, IL; Atlanta, GA; Birmingham, AL. The Organizational Change Consultant manages the planning, execution, and control of projects, delivering to approved deliverables, schedule, cost, and quality commitments. This role primarily supports HR Modernization — a multi-year, enterprise-wide effort to make HR simpler, smarter, and more connected — and takes on additional enterprise initiatives over time.

Requirements

Direct, hands-on change management experience — has personally owned and delivered change work end-to-end, not supported it from an adjacent function. Backgrounds centered primarily on communications, training delivery, or project coordination without change ownership are not a fit.
Has led a change workstream or project and owned the outcomes.
Complex, enterprise-impacting initiatives — acquisition/integration work, vendor and platform transitions (e.g., benefits portal / vendor management), competency-to-skills shifts, payroll/req ops/comp structure changes, and internation expansion.
University / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Organizational Change Management
Project Management
Accuracy and Attention to Detail
Consulting
Effective Communications
Managing Multiple Priorities
Organizational Savvy and Politics
Problem Solving

Nice To Haves

Large-scale HR or enterprise transformation experience — a strong plus that does not substitute for direct change management leadership.
A pragmatic, credible leader trusted by both leadership and impacted teams, who thinks program-wide and translates strategy into "what this means for me."
Account Management
Client Counseling
Competitive Advantages
Deliverables Management
Design Thinking
Employee Relations
Organizational Culture Change
Results-Oriented

Responsibilities

Determine change issues and required deliverables; define and manage resource needs, allocations, and availability.
Develop change work, resource, and quality plans, schedules; conduct project meetings; own project tracking, analysis, and management.
Lead the workstream-level change effort: stakeholder analysis, change impact assessment, readiness, and adoption — translating design decisions into people, process, and behavior impacts.
Monitor progress and results delivery; identify resistance early, manage change saturation, and resolve project and stakeholder issues.
Manages planning, execution and control of Organizational Change (Org Chg) projects.
Provides products and services to clients per approved engagement deliverable, schedule, cost and quality commitments.
Helps determine client's Org Chg issues and required deliverables.
Defines and manages resource needs and allocations.
Ensures availability of resources.
Develops Org Chg work / resource / quality plans, schedules and budgets.
Conducts project meetings.
Responsible for project tracking, analysis and management.
Participates in preparing RFPs and SLAs.
Helps manage client's Org Chg expectations, satisfaction and adherence to contract agreement.
Monitors Org Chg project progress and results delivery.
Addresses and resolves project and client problems.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service