Order to Cash Specialist

TreeHouse Foods • De Pere, WI

2d • Hybrid

About The Position

We are seeking an Order to Cash Specialist to support internal TreeHouse stakeholders and the Order to Cash team as a subject matter expert for processes related to Deduction Management, Collection Management, and Cash Application. This position is responsible for activities including cash application, deduction and overpayment research, collections support, customer account management, and issue resolution. The role provides an opportunity to develop expertise within the Order to Cash function while supporting effective customer payment processes and working capital objectives.

Requirements

• Associate degree in Accounting, Business, or related field preferred; equivalent combination of education and experience will be considered.
• Minimum of 1 year of experience in Order to Cash, Accounts Receivable, Collections, Deduction Management, Cash Application, Trade Promotion Management, or related finance function preferred.
• Strong analytical, problem-solving, and organizational skills with a high level of attention to detail and accuracy.
• Ability to work independently and collaboratively while managing multiple priorities, adapting to change, and driving results in a fast-paced environment.
• Ability to research, analyze, summarize, and communicate information effectively to customers and internal business partners.
• Knowledge of basic accounting principles and experience working with accounting or financial systems.
• Strong written and verbal communication skills with the ability to interact effectively with internal and external stakeholders.
• Proficiency in Microsoft Office is required.

Responsibilities

• Process and accurately apply incoming customer payments in a timely manner while maintaining account integrity and supporting cash application activities.
• Manage customer accounts to support timely payment collection, resolve payment discrepancies, and communicate effectively with customers regarding payment issues, overpayments, deductions, and account concerns.
• Research, analyze, and resolve deductions, overpayments, and other customer account exceptions in accordance with established policies, procedures, and authorization limits.
• Obtain, review, and maintain supporting documentation related to deductions, overpayments, and payment disputes from customers and internal stakeholders.
• Communicate and collaborate with internal stakeholders to address customer issues, manage research requests, and support timely issue resolution.
• Recommend corrective actions and process improvements to minimize recurring deductions, payment disputes, and late payment activity.
• Manage outgoing payment requests for third-party customers and support related transaction processing activities.
• Prepare and support ad hoc reporting, analysis, special projects, and other Order to Cash initiatives as assigned.

Benefits

• Competitive compensation and benefits program with no waiting period
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll
• Comprehensive paid time off opportunities, including immediate access to two weeks of vacation (increasing to three weeks after just three years of service), five sick days, two emergency days, parental leave and 11 company holidays (including two floating holidays)
• Paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses
• Inclusive working environment
• Employee Resource Groups
• Wellness and employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree