Accounts Receivable Analyst, Order- to- Cash

Doximity

5d•$75,000 - $85,000•Remote

About The Position

We are seeking an Accounts Receivable Analyst with strong Order-to-Cash and revenue cycle experience. This role will own assigned customer accounts across invoicing, invoice delivery, collections, cash application, reconciliations, and issue resolution. The ideal candidate is detail-oriented, highly organized, and able to work independently while identifying root causes, solving problems, and improving AR processes.

Requirements

Experience in Order-to-Cash, Accounts Receivable, revenue cycle, or a related finance operations role.
Experience with invoicing, invoice delivery, collections, cash application, and account reconciliations.
Strong Excel skills, including VLOOKUP and the ability to analyze and reconcile large data sets.
Ability to work independently, take ownership of assigned accounts, and follow issues through resolution.
Strong problem-solving skills with the ability to identify root causes and improve processes.
Strong attention to detail, organization, documentation, and follow-through.
Professional communication skills and the ability to work effectively with customers and internal teams.

Nice To Haves

Experience with NetSuite and Salesforce preferred.

Responsibilities

Own assigned customer accounts throughout the Order-to-Cash lifecycle, from invoice creation and delivery through collection and payment application.
Prepare and process customer invoices accurately and within established deadlines.
Review invoices and supporting documentation for completeness and compliance with customer-specific billing requirements.
Submit invoices through the appropriate customer portals, VMS platforms, EDI channels, or other delivery methods.
Monitor invoice submissions through acceptance, promptly researching and resolving rejections, missing documentation, and other delivery issues.
Review aging reports and perform consistent, professional follow-up on outstanding balances.
Communicate directly with customers to obtain payment status, resolve disputes, and secure payment commitments.
Maintain clear collection notes, follow-up dates, supporting documentation, and account histories.
Escalate unresolved balances, process delays, and other risks proactively with sufficient supporting detail.
Apply cash receipts accurately and promptly.
Research and resolve unapplied cash, misapplied payments, short payments, overpayments, deductions, and unidentified remittances.
Perform detailed customer account reconciliations involving invoices, payments, credits, adjustments, and disputed balances.
Partner with internal teams to resolve issues while retaining ownership and following each item through completion.
Identify recurring problems, determine root causes, and recommend improvements to Order-to-Cash processes and controls.
Create and maintain clear process documentation and standard operating procedures.
Maintain accurate, audit-ready AR records and support period-end close activities, reconciliations, and reporting as needed.
Balance routine transactional responsibilities with time-sensitive research, customer requests, and exception handling in a high-volume environment.