O2C Global Delivery Lead

McCormick & Company • Hunt Valley, MD

3d • Hybrid

About The Position

McCormick is seeking an Order to Cash Global Delivery Lead for their Global Headquarters in Hunt Valley, Maryland. This role operates in a Hybrid (50/50) capacity and is responsible for the effective and efficient delivery of designated O2C end-to-end processes, including Customer Order Solutions, Accounts Receivable, Credit & Risk. The Lead will manage a global team of over 200 employees across North America, Latin America, EMEA, and India. The successful candidate will focus on driving operational excellence, improving process performance, resolving service delivery issues, and ensuring a strong customer experience for both internal and external customers. This is a senior global leadership position requiring strong financial, operational, and process leadership capabilities, as well as the ability to influence stakeholders across functions, regions, and organizational levels. The role involves managing relationships with key business stakeholders, controllership, internal audit, and central capabilities teams, and overseeing the credit & risk management assessment process for external customers & vendors.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Management or a related discipline.
• Minimum 7 years of experience leading and growing a global client, service or customer-oriented function involving transformational initiatives and processes across multiple functions and geographies.
• Minimum 5 years of experience in a senior leadership role.
• Direct experience in continuous improvement and/or delivery of multiple, complex projects.
• Minimum 5 years of experience working within Order to Cash business processes.
• Extensive knowledge of industry best practices across Order to Cash.
• Broad knowledge of financial management.
• Knowledge of manufacturing processes, inventory management, warehousing and distribution.
• Experience delivering end-to-end processes with insourced and outsourced/service management components.
• Strategic and forward-thinking mindset with the ability to drive execution and deliver results.
• Strong collaboration and relationship management skills, with the ability to build credibility and confidence with customers and employees.
• Strong executive presence and the ability to influence, galvanize and align stakeholders at all levels.
• Strong ability to identify root causes behind process issues, develop creative solutions and execute remediation plans.
• Knowledge of SAP and key applications supporting core O2C processes.
• Strong written and verbal communication skills.
• Leadership and Interpersonal Skills: Ability to interact with and present to all levels of the organization, including Controller and VP levels.
• Ability to drive alignment to strategy and support decision-making.
• Ability to direct execution through teams at Director, Manager and Analyst levels.
• Demonstrated leadership in a matrixed and global environment.
• Ability to lead and motivate diverse teams across cultures and geographies toward a common vision.
• Experience developing, coaching and leading high-performing teams.
• Excellent communication and interpersonal skills.
• Ability to rapidly distill complex information into concise and clearly understandable messages.
• Ability to influence without direct authority.
• Strong organizational intelligence, including the ability to identify decision-makers and influencers.
• Ability to build strong relationships across organizational and geographic boundaries.
• Ability to plan and execute work that contributes to business results and aligns with the organization’s vision, mission and strategic priorities.

Nice To Haves

• MBA.
• CPA or equivalent accounting qualification.
• Experience in Global Business Services or shared services environments.
• Experience with finance process automation.
• Experience in ERP or finance transformation initiatives.
• Candidates coming from Supply Chain leadership backgrounds, particularly where they bring deep experience in end-to-end process management, transformation and cross-functional stakeholder leadership and express strong commercial and financial acumen.

Responsibilities

• Leading a global team of more than 200 employees across Customer Order Solutions, Accounts Receivable, and Credit & Risk.
• Driving “Best in Class” performance across the O2C organization.
• Delivering annual business objectives, including: Perfect Order Fulfillment, Customer Intimacy, Cost Optimization, Risk Management, Process Standardization.
• Establishing, delivering and monitoring key performance indicators, service targets and performance metrics.
• Communicating operational performance to key business stakeholders.
• Optimizing end-to-end processes to improve efficiency, including through automation and standardization.
• Identifying and implementing new service opportunities.
• Providing input to, and operating within, operational budgets and quarterly forecasts.
• Identifying service delivery issues and developing remediation plans to address persistent challenges.
• Ensuring consistent application of accounting policies, standards and internal controls for transactions and account reconciliations within the Order to Cash team.
• Managing relationships with key business stakeholders, controllership, internal audit and central capabilities teams.
• Overseeing the credit and risk management assessment process for external customers and vendors.
• Managing, motivating and developing team members to build high-performing talent, succession depth and diverse and inclusive teams.
• Promoting a culture focused on excellent customer experience for both internal and external customers.

Benefits

• Comprehensive health plans covering medical, vision, dental, life and disability benefits
• Family-friendly benefits such as paid parental leave, fertility benefits, Employee Assistance Program, and caregiver support
• Retirement and investment programs including 401(k) and profit-sharing plans
• McCormick’s Incentive Bonus (MIB) Plan/ McCormick’s Sales Incentive Bonus (SIB) Plan/ McCormick’s Dividend Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior