Global Study Delivery Lead

Civia Health•Short Hills, NJ

9d•Remote

About The Position

To lead and be accountable for Civia's global study delivery function, setting the standard for operational excellence, building high-performing delivery capability, and ensuring the successful delivery of all studies to time, cost, quality, and client expectations. This is a hands-on, operational delivery role — not advisory and not a back-office systems function. The Global Study Delivery Lead is the global delivery authority for Civia’s studies, accountable for delivering them to time, cost, and quality, acting as a primary client point of contact, and owning project-management excellence across the organisation. Its defining way of working is close, day-to-day partnership with in-country delivery teams — enabling them and holding a single, high standard everywhere — and it is the single accountable owner of how delivery performance is reported. Where study-level delivery is managed at country level, this role owns delivery across the entire global portfolio, together with the methodology, baselines, and KPIs that make it repeatable. The role operates at enterprise level within the study delivery leadership structure and holds no responsibility for strategic partners. The methodology, documentation, and reporting it builds are a means to an end: consistently delivering studies and exceeding client expectations.

Requirements

10-15 years of relevant experience with deep operational understanding of clinical trial delivery and its dependencies
Track record of delivering strategic and operational outcomes
Proven ability to design, document, implement, and scale delivery and project-management systems
Strong regulatory, GCP, GDPR and operational literacy
Strong analytical and financial literacy — builds baselines, forecasts, and KPIs that hold up
Platform experience with CRIO, HubSpot, and Monday.com
Deeply focused on delivery — driven to complete studies to time, cost, and quality
Client-first and self-starting; takes ownership of the relationship and closes delivery gaps on their own initiative
Uncompromising on delivery standards and determined to exceed client expectations
Brings structure, clarity, and a single way of working to complex, multi-geography delivery
Operates hands-on and close to the work, building strong, trusting partnerships with in-country delivery teams to raise the standard everywhere
Acts decisively when delivery is at risk; closes the loop from insight to embedded change
Communicates with authority, transparency, and credibility at leadership level
Focuses on practical solutions and supports others in learning and improving through challenges.
Highly accountable, resilient, and composed under pressure
Self-directed, organised, and adaptive — treats being a self-starter as the baseline, not the goal
Builds confidence with teams and stakeholders through follow-through and reliability
Takes pride in honest, current reporting — owns delivery issues as a reflection of the function and moves quickly to put them right
B.S. or B.A.; MBA or equivalent advantageous. Science related degree preferred.

Responsibilities

Accountability for delivering Civia’s study portfolio to time, cost, and quality, globally
Partnering closely with in-country delivery teams to raise and hold a single, high standard across every study and geography
Acting as a primary point of contact for clients on delivery, building trust and ensuring every commitment is met
Ownership of project-management excellence across Civia, holding internal functions to account for delivery
Direct, decisive intervention whenever delivery performance is at risk
Identification, creation, and implementation of the methodology, documentation, baselines, forecasts, and KPIs that make delivery repeatable
Sole ownership of study-performance reporting — ensuring delivery is represented accurately, currently, and in KPI terms always
Sustained client confidence through delivery that consistently meets and exceeds expectations
The accountable leader in Civia for setting the tone and expectations for study management, fostering excellence, and a mentor who develops less experienced delivery colleagues.
Own delivery of the global study portfolio to time, cost, and quality, end to end across start-up, recruitment, execution, and close-out
Maintain a forward-looking view of delivery health and forecast accuracy, and intervene directly and decisively when any study is at risk
Drive the trade-offs and recovery actions that keep studies on schedule, on budget, and at the required quality
Protect delivery quality, timelines, and cost discipline through proactive risk identification and resolution
Act as a primary point of contact for clients on delivery, owning the relationship and representing Civia’s delivery performance
Provide transparent, forward-looking delivery communication — progress, risks, variance, and recovery actions
Build trust through reliability and consistency, ensuring every commitment made to a client is met
Enable repeat work by making Civia predictable and exceptional to deliver with
Own the standard of project-management excellence across Civia, leading the study delivery and project-management methodology
Set clear ownership, decision rights, governance routines, and escalation pathways for study delivery
Coach and uplift delivery and project-management capability so studies are run to a consistently high standard everywhere
Hold internal functions accountable for their contribution to delivery commitments
Mentor and develop more less experienced delivery and project-management colleagues, actively building the next generation of delivery talent
Work closely and continuously with in-country delivery teams— the primary partnership through which studies are delivered — enabling them, aligning on priorities, and holding a single, high standard everywhere
Align Site Operations, Recruitment, Regulatory, Data, Quality, and Safety with country teams to deliver each study to plan
Facilitate portfolio- and study-level delivery reviews and drive timely resolution of bottlenecks
Establish clear accountability so every country team and function knows what it owns and by when
Escalate constructively and act decisively when delivery performance deviates from plan
Identify, create, and implement Civia’s study delivery methodology, documentation, and processes — the means by which studies are delivered reliably
Define the reporting baselines and forecasting models against which all study delivery is planned and measured
Design, implement, and own the KPI framework for study delivery, ensuring metrics are meaningful, comparable, and acted upon globally
Act as the single source of truth for study-performance reporting — owning the accuracy, currency, and integrity of every system, report, and KPI
Embed a single, repeatable way of working that removes delivery variability across studies, sites, and geographies
Establish disciplined governance routines and a performance cadence across the portfolio
Ensure continuous audit and inspection readiness is built into delivery
Lead corrective actions and continuous-improvement initiatives, closing the loop from insight to embedded change
Continuously refine methodology based on delivery data, lessons learned, and evolving client and regulatory expectations