Order to Cash Business Process Lead
About The Position
We are searching for the best Order to Cash Business Process Enablement Lead- Orthopaedics! Remote work options may be considered on a case-by-case basis and if approved by the Company. This role will be part of US Order to Cash Business Process Enablement & Reliability, collaborating with the Manager Business Process Enablement, Surgery, EP, & Neuro. The OTC Business Process Enablement Lead will be a key partner in the design and deployment of new or enhanced business processes, and root cause analysis and resolution of process issues that impact MedTech franchises while maintaining a customer-centric focus. This role will partner with Commercial, Supply Chain, IT, and Compliance to ensure integrated approaches are provided. This position serves as the Subject Matter Authority for US Region Order to Cash processes and will lead and coordinate business simulation and user acceptance testing.
Requirements
- Minimum Bachelor’s degree is required; Supply Chain, IT, or business focus is preferred.
- At least 4+ years of professional experience is required.
- Experience in Supply Chain is required.
- Strong communication skills and the ability to interact with employees at all levels.
- Knowledge of CSV, SOX, and GxP compliance requirements.
- Strong analytical skills.
- Proficiency in SAP is required; technical competence is preferred.
- Strong written and verbal communication skills.
- Ability to successfully balance multiple priorities, stay highly organized, and work efficiently to meet deadlines.
Nice To Haves
- Detailed understanding of Surgery, EP, and Neuro business processes and data.
- Understanding of supply chain interdependencies from end to end.
- Detailed understanding of Global Surgery business processes and data within and across areas.
- Demonstrated use of continuous improvement tools and methodology, such as Process Excellence, Lean, and project management, to evaluate, challenge, and optimize business processes.
- CSCP certification is preferred.
Responsibilities
- Lead multiple moderate-size projects applying business knowledge, system expertise, strong decision-making skills, and project management skills.
- Act as a key resource on larger projects and serve as a consultant with cross-functional team members for Surgery, EP, and Neuro Order to Cash processes, answering questions, resolving issues, and providing status updates to impacted business partners and IT teams.
- Find opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, IT, or industry-specific change initiatives.
- Develop and maintain business process flows managed within the Order to Cash platform.
- Maintain a balance between business needs and strategies within IT standards to guide well-informed decisions.
- Remain accountable for change management, communications, and partner alignment in support of process improvements, break/fix solutions, and approved system improvements.
- Function independently with limited work direction and escalate as appropriate.
Benefits
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
