Director, Order-to-Cash

Life360

12h•$159,500 - $233,000•Remote

About The Position

Life360 is seeking a Director, Order-to-Cash to take full ownership of the order-to-cash cycle and lead a team of two. This is a player-coach role requiring hands-on contribution and direct ownership of operational tasks. The position is responsible for setting the standard for the function's operations, ensuring both day-to-day execution and the long-term health of the process. Key responsibilities include managing critical KPIs such as DSO, aging, collection effectiveness, and risk management across multiple businesses. The role ensures accurate billing, efficient collections, and data-driven credit decisions. It also serves as a liaison between the team and cross-functional stakeholders, ensuring clear communication. A significant aspect of the role involves driving process improvement, automation, and capacity creation to address manual, slow, or unscalable processes. The company is AI-native, and the ideal candidate should be curious about AI and willing to experiment with AI tools to find smarter ways of working.

Requirements

12+ years of progressive experience in credit, collections, billing, or order-to-cash, with at least 3 years in a people leadership role.
A player-coach mentality. You lead the team and own the function, and you carry a meaningful portion of the operational workload yourself.
Experience managing AR portfolios with B2B customers across multiple business lines and channels.
Demonstrated ability to build and scale credit risk frameworks, including credit scoring, limit-setting, and portfolio monitoring.
Proficiency in ERP systems (NetSuite preferred) and CRM platforms (Salesforce), with hands-on experience optimizing billing and collections workflows.
Analytical orientation with the ability to translate AR data into actionable insights for CFO, CRO, and executive leadership audiences.
Experience partnering cross-functionally with Sales, Legal, FP&A, and Revenue Accounting to align on contract terms, payment structures, and policy decisions.
Proven track record managing DSO improvement initiatives and driving measurable reductions in past-due balances.
Comfort operating in a fast-paced, public company environment with quarter-end close deadlines and SEC reporting implications.
A collaborative, low-ego working style. You build strong relationships across finance and the business, give direct feedback with respect, and make the people around you better.
Curiosity about AI and a willingness to use it. You don’t need to be an expert, but you should have started exploring tools like Claude or ChatGPT and be motivated to keep learning.
BA/BS in Accounting, Finance, or Business required; CPA, CFA, or MBA a plus.

Responsibilities

Own the end-to-end order-to-cash cycle, including credit assessments, collections strategy, and billing operations, ensuring accuracy and timeliness in these processes across all revenue streams.
Set and enforce credit policies, establish customer credit limits, and manage credit risk exposure across the portfolio using data-driven frameworks.
Lead and develop a team of two reports, setting clear performance expectations and building capacity for scale.
Drive collections strategy and execution, including aging management, dispute resolution, DSO reduction initiatives, and escalation protocols for delinquent accounts.
Partner with Sales and Revenue Accounting to resolve billing discrepancies, support deal structuring decisions as needed, and ensure contract terms translate accurately into invoicing.
Oversee billing operations, including invoice generation, payment application, reconciliation, and customer communication workflows.
Build and maintain reporting covering DSO, aging and risk exposure, bad debt reserves, and collection effectiveness.
Partner with Accounting and Finance to support cash flow forecasting and projections, providing visibility into expected collections timing and aging trends to inform the company's liquidity outlook and operating cash flow reporting.
Own the SOX control framework for the order-to-cash function, ensuring all processes and procedures are designed and operating in compliance with internal control requirements, documentation is audit-ready, and the team has zero tolerance for control exceptions.
Own audit support for the function, serving as the primary point of contact for internal and external audit requests related to AR, credit, and collections controls.
Identify and implement process improvements and system enhancements across NetSuite, Salesforce, and other tools to reduce manual effort and improve cycle time.

Benefits

Competitive pay and benefits
Medical, dental, vision, life and disability insurance plans (100% paid for employees)
401(k) plan with company matching program
Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being
Flexible PTO, 13 company-wide days off throughout the year
Winter and Summer Weeklong Synchronized Company Shutdowns
Learning & Development programs
Equipment, tools, and reimbursement support for a productive remote environment
Free Life360 Platinum Membership for your preferred circle
Free Tile Products