Order Taker - Lucia Mexican Grill (FT)

Virgin Hotels•Las Vegas, NV

3d•Onsite

About The Position

The Order Taker will play an important role in performing all sales transactions in the assigned area, which could be either in the front or back of the house. The Order Taker will be responsible for the pick-up, count down, and return of the cash bank from miscellaneous count.

Requirements

Current, legal, and unrestricted ability to work in the United States
Ability to communicate clearly in verbal and written English
Clearly write out the order in the log sheet, time of ordering, room number, Etc.
Work in a fast-paced multi tasked manner
Ability to communicate with the guests and anticipate their needs
Politely ask the guest about preferences

Nice To Haves

Basic mathematical skills
These skills and abilities are typically acquired through one month of on-the-job training or through related experience

Responsibilities

Responsible for opening register, preparing, and completing all paperwork for assigned outlet in an organized manner
Maintain accurate cash balance and handles money in a secure manner according to established standards
Handle forms and equipment necessary to complete settlement of checks
Answer telephones and handles guest inquiries in person or by telephone
Check all supplies, ensuring adequate stock levels
Responsible for the security and accuracy of assigned bank and is accountable for all overages and shortages
Understand basic food preparations and knowledge of appropriate beverage services
Responsible for handling all amenity requests
Responsible for ensuring all VIPs requests are handled in a professional, accurate and efficient manner
Ability to communicate with the guests and anticipate their needs
Politely ask the guest about preferences
Use upselling techniques by suggesting soups, starters, drinks, or desserts
Whenever appropriate mention the approximate time for delivery
Repeat the order back to the guest