Order Taker

VCNA • Farmington Hills, MI

8d • Onsite

About The Position

An Order Taker has the ability to apply company policies and procedures in order to correctly and diplomatically guide customer to correctly place an order of concrete. VCNA is part of Votorantim Cimentos North America (VCNA), the North American operations of Votorantim Cimentos, a global building materials and sustainability solutions leader in 11 countries. VCNA is helping to make a positive impact and is transforming our world. They have a culture built on solid partnerships, long-lasting relationships, and opportunities for those who want to learn, grow and be part of a diverse and dynamic culture. With solutions that include cement, ready-mix concrete, and aggregates, they help to build homes, highways, hospitals, buildings, bridges, and schools across the Canadian and U.S. Great Lakes region and Northeast United States. Their commitment to excellence can be seen in those who invest and believe in what they do, those who share their lives with them, those who trust in their deliveries and those committed to innovation and a sustainable future. Every day, they have the chance to accomplish something new and you're invited to be part of it.

Requirements

• Advanced computer skills with the ability multi-task (ie. Take a phone order while entering information into the system)
• Excellent typing skills
• Ability to read and write
• Ability to read a map and coordinate directions to job sites
• Good listening skills
• Good phone skills

Nice To Haves

• Customer service experience helpful
• Knowledge of materials of concrete helpful
• Ability to handle multiple tasks in a fast paced environment
• Knowledge of local geography in southeast Michigan
• Knowledge of Command/Track-It
• Ability to work extended weekday hours and weekends

Responsibilities

• Takes order from customer and enters correct information into Command System.
• Sells the company and sells the value added products.
• Keeps schedule graph current.
• Obtains proper directions to job and any special circumstances.
• Responsible for on-time delivery and avoids over-booking.
• Interacts closely with customer service/sales/operations teams.

Benefits

• Safety first -and always!
• We care about people - all people.
• We take safety, health and wellness seriously.
• Dedicated to giving our employees a safe workplace, our neighbors a safe environment and our customers a high-quality and safe product.
• Results-oriented culture that values being open, honest, and authentic.
• Expanding our diverse and inclusive team by providing opportunities for everyone, regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, gender expression, disability, or economic status - a workplace where you can express your individuality and be your best self!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED