Order Quality Coordinator

ResMed • Peachtree Corners, GA

2d • Remote

About The Position

The Order Quality Coordinator, within the Customer Support job family, is responsible for communicating with customers before and after a sale via phone, email, chat, or social media to support therapy status, adherence, and equipment or supply orders. This role ensures the accuracy, quality, and timely processing of client and sales orders while maintaining compliance with established standards and collaborates with clients and cross-functional teams to deliver high-quality service, resolve issues, and support operational and service objectives.

Requirements

• High school education or GED required
• 1–3 years of experience in customer service, order processing, or a related role
• Experience in high-volume data entry, order management, or quality review environments preferred
• Proficiency in Microsoft Office and familiarity with CRM/order management systems (e.g., Brightree, Snap, or similar) preferred
• DME or related work experience preferred
• Comfortable working both independently and as part of a team
• Able to juggle multiple priorities and stay organized in a fast-paced environment
• Detail-oriented, with a focus on catching errors and ensuring accuracy
• Strong communication skills, with the ability to clearly document and explain information
• Problem-solver who can investigate issues and find effective solutions
• Interested in identifying trends and helping improve processes
• Self-motivated, organized, and proactive in getting work done
• Handles sensitive patient and client information with care and confidentiality

Responsibilities

• Review and validate high-volume customer orders to ensure accuracy, completeness, and compliance with client-specific processes and quality standards
• Process and manage orders for medical equipment and supplies, including data entry, system updates, and client record maintenance
• Research and resolve order discrepancies, escalate issues as needed, and support order completion in partnership with internal teams
• Collaborate with sales, support, and cross-functional teams to maintain service quality, meet operational goals, and support client needs
• Document order issues, resolutions, and findings; communicate insights and provide performance metrics to stakeholders
• Support proactive service delivery by identifying trends, risks, and process improvement opportunities
• Perform audits and ensure adherence to established procedures and quality assurance standards
• Manage workload, track deadlines, and deliver timely results in a high-volume, fast-paced environment
• Maintain confidentiality while addressing the unique needs of clients and patients
• Assist with reporting, training support, process updates, and additional responsibilities as assigned

Benefits

• comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
• Fifteen days Paid Time Off (PTO) in their first year of employment
• 11 paid holidays plus 3 floating days
• 14 weeks of primary caregiver or two weeks of secondary caregiver leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED