Order Processor - Inside Sales

CSI•Springfield, MO

83d•Onsite

About The Position

The Order Processor - Inside Sales is the foundational training role within the Inside Sales organization at CSI. This role is designed for individuals who are building proficiency in CSI systems, processes, and Inside Sales customer service expectations while handling a reduced and structured workload under close supervision. The primary objective of this role is successful progression into the Inside Sales Representative 1 (ISR 1) role within approximately 6-18 months, based on performance and development readiness. CSI provides state-of-the-art stainless-steel process equipment and service for manufacturers in the food, dairy, beverage, pharmaceutical, and personal care industries. We are a growing company built on teamwork, continuous learning, and exceptional customer service. Our employees are our greatest resource, and we invest in their development through training, collaboration, and opportunities to grow.

Requirements

High school diploma required
0-3 years experience in a customer service, order entry, operations, or related support role
Applicants must be authorized to work in the United States

Nice To Haves

college credits desired
technical/mechanical emphasis preferred
Experience working in ERP, CRM or order-management systems, preferred
Equivalent experience demonstrating readiness to learn systems, maintain accuracy, and communicate professionally may be considered

Responsibilities

Process basic orders (e.g., CSI Store, drop ship, standard items) accurately and efficiently
Enter and maintain order, customer, and account data within ERP and CRM systems
File all documents consistently and accurately in the DMS
Respond to internal and external inquiries with urgency and professionalism, setting clear expectations
Enter RMAs within established timelines and escalate issues appropriately