Order Processor

Brook & Whittle•New Albany, IN

4d•Onsite

About The Position

The Order Processor will provide customers with information regarding prices and availability of catalog and non-catalog products. Processes and enters orders for products received via internet, email, phone, and mail. Answers incoming telephone calls from customers regarding label questions. Places outgoing calls to customers in order to obtain information necessary to verify orders.

Requirements

Minimum education required is a High School diploma or equivalent.
One or more years of relevant experience or equivalent combination of education and experience is preferred.
General computer skills
Excellent written and verbal communication skills.
Ability to read and comprehend simple instructions.
Ability to apply common sense understanding to carry out detailed but uninvolved written, or oral instructions.
Ability to deal with problems involving concrete variables in sometimes complex situations.
Incumbent regularly required to use color vision, grasp, reach and sit for prolonged periods of time.
Computer savvy and comfortable with technology
A charismatic and dynamic in-person and phone communicator
Exceptional attention to detail
Ability to handle conflict and manage customer expectations
Desire to work in a fast-paced environment
Skilled at juggling multiple tasks at a time
Strong proofreading and grammar skills
Reliable with a strong work ethic

Nice To Haves

Prior customer service experience
Technical printing knowledge helpful

Responsibilities

Routes orders received by Order Processing Department
Processes orders with all critical information necessary to produce the label to customer's specifications
Reviews orders received for accurate pricing, spelling, and other information
Contacts customer to confirm missing or additional information on orders and quotes (such as quantity and ink color)
Prepares and ensures the completeness of order jacket and submits to QA
Answers incoming telephone calls regarding Order Processing orders or inquiries regarding items and availability of those items
Enters customer's specific quote request into the computer, emails, or auto faxes quote to customer
Computes prices, discounts, and shipping charges on label orders and quote requests
Retrieves quote requests from the Quote Queue and completes the quote or sends to the appropriate area to be completed.
Outsource orders to other vendors, complete follow-up on order including confirmation, shipping charges, tracking numbers, activating, and invoicing
Handles special accounts, which may require special procedures
Perform other duties as assigned