Order Processor- Overnight

North Coast Seafoods•Boston, MA

10h•Onsite

About The Position

The Overnight Order Processor supports the Food Service division (HRI - Hotel, Restaurant, and Institution) and requires a team member with strong organizational skills to service customer orders overnight. This role is responsible for accurately processing customer orders, including entering orders into NAV, troubleshooting any order-related issues, communicating instructions to the Shipping & Receiving teams, and ensuring all shipments are fulfilled accurately and delivered on time. The PM Order Processor collaborates closely with the Food Service/HRI picking teams, trucking, and customers to coordinate pickups, monitor delivery schedules, track inventory levels, and communicate supply or product needs to leadership as necessary.

Requirements

2+ years experience in an order entry, shipping, or logistics position.
Experience working overnight, required.
Proficient with Microsoft Office Suite with emphasis on Excel.
Strong written and verbal communication skills.
Strong project management and organizational skills; able to prioritize and manage multiple tasks and projects on time.
Exceptional interpersonal skills: able to navigate organizations to build relationships and garner support.
Exceptional customer service skills.
Able to maintain an environment that drives performance and a safe workplace.
Drive an environment of teamwork and open communication.
Direct and coordinate efficient workflow.

Nice To Haves

Experience working in a fast-paced environment, preferred.
Experience in food manufacturing; seafood or meat processing a plus.
Experience working with inventory systems, preferred.

Responsibilities

Review, enter, and confirm all incoming and scheduled customer orders daily.
Ship-confirm processed orders and ensure accuracy through the internal computer system.
Maintain adherence to deadlines for order cutoffs, delivery schedules, and customer-specific requirements.
Perform routine administrative functions such as data entry, file maintenance, reporting, and system updates.
Review daily orders and communicate delivery info with Food Service sales and floor team.
Handle issues or discrepancies with shipments or orders that occur overnight.
Service customers’ requests, resolve complaints, and problem solve issues that occur overnight.
Monitor inventory counts and communicate supply issues with leadership as needed.
Other responsibilities as assigned.