Order Processor Customer Service (Temp to Hire)

Nashville Wire Products•Lebanon, TN

About The Position

This is a temporary to hire position for an Order Processor Customer Service role. The primary focus is on processing telephone requests for product information, price quotations, purchase orders, and order changes/cancellations from domestic customers, OEMs, and distributors, ensuring the highest level of customer service. The role involves retrieving customer and stock status information, auditing purchase orders, and following up on inquiries regarding delivery status. Close collaboration with production staff is expected for scheduled shipments. The position also handles credit card sales, maintains active order files, and relays new order information to relevant departments. Reporting on inventory and order processing is required, as is maintaining the company website with current product and marketing information and managing ad campaigns on Google and Yahoo. Collection calls on delinquent accounts, communicating backorders and lead times, and calculating freight rates are also key responsibilities. Problem-solving for order-related issues and incorrect shipments, matching bills of lading with purchase orders, assigning shipping numbers for invoicing, calculating storage charges, and maintaining paperwork for custom-made items are also part of the role. The Order Processor will also assist salesmen and provide backup for the receiving clerk.

Requirements

Experience processing telephone requests for product information, price quotations, purchase orders, and order changes/cancellations.
Ability to retrieve customer information and stock status.
Experience auditing purchase orders.
Familiarity with following up on inquiries and checking delivery information.
Experience processing credit card sales.
Ability to maintain files of active orders and post activity.
Experience relaying order information to production, shipping, and credit departments.
Experience preparing reports for inventory and order processing.
Experience maintaining websites with product and marketing information.
Experience managing ad campaigns on Google and Yahoo.
Experience placing collection calls on delinquent accounts.
Ability to notify customers of back orders and lead times.
Ability to calculate freight rates.
Problem-solving skills for order-related issues and incorrect shipments.
Experience matching bills of lading with purchase orders.
Ability to assign shipping numbers for invoicing.
Ability to calculate storage charges.
Experience maintaining paperwork for custom-made items.
Willingness to assist salesmen.
Willingness to function as backup to receiving clerk.

Responsibilities

Process telephone requests for general product information, price quotations, purchase orders, and order changes, and cancellations directly from domestic customers, original equipment manufacturers, and distributors, while providing the best possible service level to our customers.
Retrieve customer information, stock status information and audit the status of purchase orders to ensure correct codes are used for retrieving and inputting information.
Follow-up on inquiries by checking computer runs on computer for delivery information. Works closely with production staff regarding deliveries of scheduled shipments.
Process all credit card sales including BOLS.
Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes.
Relay new order information to production scheduling, shipping, and credit department and maintain stock levels.
Prepare reports for the record keeping of inventory and in processing orders.
Maintain web site with current product and marketing information and manage ad campaign on Google and Yahoo.
Place collection calls on delinquent accounts, notify customers of back orders and lead times and calculate freight rates for all customers.
Solve problems related to orders in process and incorrect shipments.
Match BOL with purchase orders and assign shipping number for invoicing.
Calculate storage charges and communicate with customers.
Responsible for keeping paperwork on all custom made items for backup that have completed and shipped for reference purposes.
Assist salesmen as needed and function as backup to receiving clerk.