Order Processor Customer Service (Temp to Hire)

Nashville Wire Career•Lebanon, TN

About The Position

This is a temporary to hire position for an Order Processor Customer Service role. The primary responsibilities include processing customer orders, managing inquiries, maintaining records, and assisting with various operational tasks to ensure efficient order fulfillment and customer satisfaction.

Requirements

Experience in order processing
Customer service skills
Ability to retrieve customer information and stock status
Proficiency in auditing purchase orders
Experience with credit card sales processing
File maintenance skills
Ability to relay order information to relevant departments
Report preparation skills
Website maintenance experience
Experience managing ad campaigns on Google and Yahoo
Experience with collection calls
Ability to notify customers of back orders and lead times
Freight rate calculation skills
Problem-solving skills related to orders and shipments
Experience matching BOL with purchase orders
Ability to assign shipping numbers for invoicing
Experience calculating storage charges
Ability to maintain paperwork for custom made items
Willingness to assist Salesmen
Willingness to function as backup to Receiving clerk

Responsibilities

Process telephone requests for general product information, price quotations, purchase orders, and order changes, and cancellations directly from domestic customers, original equipment manufacturers, and distributors, while providing the best possible service level to our customers.
Retrieve customer information, stock status information and audit the status of purchase orders to ensure correct codes are used for retrieving and inputting information.
Follow-up on inquiries by checking computer runs on computer for delivery information. Works closely with production staff regarding deliveries of scheduled shipments.
Process all credit card sales including BOLs.
Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes.
Relay new order information to production scheduling, shipping, and credit department and maintain stock levels.
Prepare reports for the record keeping of inventory and in processing orders.
Maintain web site with current product and marketing information and manage ad campaign on Google and Yahoo.
Place collection calls on delinquent accounts, notify customers of back orders and lead times and calculate freight rates for all customers.
Solve problems related to orders in process and incorrect shipments.
Match BOL with purchase orders and assign shipping number for invoicing.
Calculate storage charges and communicate with Customers.
Responsible for keeping paperwork on all custom made items for backup that have completed and shipped for reference purposes.
Assist Salesmen as needed and function as backup to Receiving clerk