Order Processing Technician

ASSA ABLOY • Carlstadt, NJ

1d • $60,000 - $70,000 • Onsite

About The Position

Pioneer Industries (an ASSA ABLOY company) is expanding its Order Management Team and seeking a detail-oriented professional for the Order Drafting Specialist role. This position will be based at their manufacturing facility in Carlstadt, New Jersey. The role involves interpreting customer requirements, creating detailed manufacturing drawings using AutoCAD-based systems, engineering guidelines, and sketches, and modifying existing product designs to meet customer needs and company standards. The specialist will also be responsible for creating layouts, details, and material kits for manufacturing, determining custom product components, and developing drawings that anticipate installation issues. Additionally, the role supports Customer Service, Manufacturing, and customers with technical and problem-solving assistance, ensuring prompt resolution of external customer issues and discrepancies to maximize production efficiency and accuracy. The position also involves making product recommendations, processing customer orders with a high degree of accuracy (from basic stock to highly customized), using a document management system, maintaining metrics and KPIs, and driving process improvements for a better customer experience.

Requirements

• Diploma in Mechanical or Architectural Technology preferred.
• Degree in Engineering Technology preferred; or 5 to 7 years’ experience in a similar role or industry
• Five (5+) years of drafting/detailing experience in a manufacturing environment.
• Previous experience with standard drafting practices. AutoCAD, SolidWorks, Inventor.
• Strong math skills with proficiency in Algebra, Trigonometry and Geometry.
• Previous experience with templates and drawings as a designer or drafter within the architectural hardware industry and/or building products strongly preferred.
• The ability to read blueprints.
• Experience or exposure in order processing preferred.
• Understanding of metal forming equipment limitations and UL specifications desirable.
• Proficient communication skills, both verbal and written.
• Detail oriented with strong organizational and follow-up skills.
• Ability to interact with others, foster and maintain relationships.
• A dynamic team player who participates and works collaboratively with others.
• Excellent Customer Service skills to build customer rapport and resolve customer inquiries.
• Proven ability to manage multiple priorities or projects simultaneously while maintaining attention to detail and meeting tight deadlines.
• Strong time management skills to be able to work in a fast-paced and thriving environment.

Nice To Haves

• Experience with templates and drawings as a designer or drafter within the architectural hardware industry and/or building products strongly preferred.
• Understanding of metal forming equipment limitations and UL specifications desirable.

Responsibilities

• Interpreting customer requirements through various forms and creating detailed manufacturing drawings using templates and AutoCAD-based systems, engineering guidelines, and sketches according to manufacturing requirements.
• Modifying existing product design to adjust to customer needs and meet SDI standards.
• Interpreting hardware templates and preparing detailed drawings for manufacturing requirements.
• Creating layouts, details, and material kits for release to manufacturing.
• Accurately determining all custom product components required for shop drawings.
• Developing detailed drawings and anticipating possible issues that may come up during the installation process.
• Assisting in creating detailed manufacturing drawings, collection and updating all necessary hardware templates.
• Providing technical and problem-solving support to Customer Service, Manufacturing, and customers.
• Following up to ensure external customer issues are resolved promptly and thoroughly.
• Working directly with internal and external customers to resolve template and drawing issues or discrepancies promptly and thoroughly to maximize production efficiency and accuracy.
• Making product recommendations to customers based on their needs and preferences.
• Performing all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly customized).
• Taking and processing specialty orders.
• Using document management system.
• Maintaining appropriate metrics and KPIs.
• Continuously evaluating and identifying opportunities to drive process improvements that positively impact the overall internal and external customer experience.
• Performing other duties as required.
• Continually promoting a safe and harmonious working environment, demonstrating strict adherence to the ASSA ABLOY Code of Conduct and ASSA ABLOY Health & Safety Policy.

Benefits

• Competitive Salary
• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Discount portal
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree