Order Processing Assistant

Greenberg Casework Co. Inc•South Beloit, IL

About The Position

The Order Processing Assistant is responsible for accurately processing, organizing, and tracking incoming orders across multiple product lines. This role requires strong attention to detail, solid organizational skills, and the ability to coordinate with dealers and internal teams to keep orders moving smoothly from intake to fulfillment, while also providing backup coverage for logistics and engineering functions when needed.

Requirements

Basic computer proficiency (email, file management, printing)
Working knowledge of Microsoft Excel (data entry, basic formulas, sorting/filtering)
Strong organizational skills and attention to detail
Comfortable with repetitive, detail oriented paperwork
Good written communication skills for dealer and internal correspondence
Ability to prioritize and manage multiple order streams at once
Ability to step in and cover key responsibilities in shipping and engineering

Responsibilities

Process incoming orders for multiple product lines
Review order paperwork for accuracy and completeness before processing
Print, sort, and organize order documents and related paperwork
For Express orders specifically: process orders, manage scheduling, and coordinate directly with dealers on order details, timing, and updates
Serve as a point of communication with dealers on order status, changes, and issue resolution
Enter and track order data in Excel or similar spreadsheet tools
Communicate with dealers, vendors, and internal staff via email regarding order status, issues, or missing information
Maintain organized physical and digital filing systems for order records
Flag and follow up on incomplete or problematic orders
Provide backup coverage shipping and engineering during absences, ensuring order processing and scheduling continue without disruption
Support other basic administrative and clerical tasks as needed