Order Processing Specialist
About The Position
The Order Processing Specialist is responsible for the accurate and timely entry, processing, and management of customer orders within NetSuite. This role requires strong attention to detail, customer service orientation, and the ability to leverage advanced NetSuite functionality to optimize workflows and improve operational efficiency. The ideal candidate will combine transactional accuracy with analytical thinking and continuous process improvement skills. The environment is typically fast-paced and the candidate must be comfortable in a growth environment with changing and competing priorities.
Requirements
- Associate’s degree
- 2+ years experience with order processing, invoicing or similar role for a product and services organization
- Exceptional organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to anticipate and solve problems
- NetSuite order entry experience required including basic understanding of NetSuite customization (fields, forms, workflows, roles)
- Proficiency with Microsoft Office including Microsoft Excel proficiency, including pivot tables and data extraction, required.
Nice To Haves
- Salesforce experience preferred
Responsibilities
- Enter, review, and process customer sales orders in NetSuite with a high degree of accuracy that are received via e-mail, mail, phone, fax and web
- Verify pricing, product availability, terms, and shipping information
- Manage order lifecycle from order entry through fulfillment and invoicing
- Coordinate with warehouse, finance, and customer service teams to ensure timely fulfillment
- Resolve order discrepancies, billing issues, and customer inquiries
- Create, leverage, and maintain saved searches, dashboards, and reports to monitor order status and performance
- Assist in testing NetSuite updates, scripts, and enhancements
- Serve as a subject matter expert (SME) for order processing within NetSuite
- Identify bottlenecks and inefficiencies in order processing workflows
- Identify and recommend AI-powered tools to automate order entry, validation, and exception handling while ensuring accuracy of system-generated data
- Maintain high-quality data in NetSuite to support AI performance and improve automation outcomes
- Analyze AI-driven alerts and insights to prioritize orders, resolve discrepancies, and support operational decision-making
- Identify and recommend opportunities to enhance order processing workflows through AI and automation and/or process improvements, partnering with cross-functional teams to increase accuracy and speed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
