Customer Service / Order Processing Specialist

Vision Staffing Solutions • Vernon, CA

6d

About The Position

We are seeking a detail-oriented and organized Customer Service / Order Processing Specialist to join our team. This position plays a key role in supporting customers, processing purchase orders, managing inventory transactions, and maintaining accurate records within our accounting system. The ideal candidate will bring strong customer service skills, excellent data entry accuracy, and advanced Excel capabilities.

Requirements

• Previous experience in customer service, order processing, accounting support, or administrative roles preferred.
• Experience with EDI processing using Merchant software is preferred.
• Experience with Adagio Accounting Software is a plus.
• General proficiency in Microsoft Office Suite (Excel, Outlook, Word) is required.
• Must be highly proficient in Microsoft Excel, specifically utilizing: VLOOKUP / XLOOKUP IF statements SUMIF / SUMIFS Pivot Tables Data validation and reporting
• Strong data entry skills with a high degree of accuracy, excellent written and verbal communication, and strong organizational skills to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Experience working with major retail accounts and EDI compliance requirements.
• Familiarity with inventory management, receiving, billing, and invoicing processes.
• Experience troubleshooting EDI transaction errors and coordinating with trading partners.

Responsibilities

• Process customer purchase orders accurately.
• Manage and process EDI transactions using Merchant software (including purchase orders, acknowledgments, invoices, and related documents).
• Monitor EDI order flow and resolve transaction errors.
• Enter order information into the Adagio Accounting System.
• Receive and record incoming inventory transactions.
• Maintain accurate customer, inventory, and order records.
• Communicate with customers regarding order status, product availability, shipment information, and EDI issues.
• Coordinate with warehouse, purchasing, and accounting departments to ensure timely order fulfillment.
• Prepare and process billing and invoicing for customer orders.
• Generate reports and analyze data using Microsoft Excel, creating spreadsheets with formulas and lookups.

Benefits

• Paid holidays and vacation
• Health benefits
• Competitive compensation based on experience
• Stable, team-oriented work environment
• Opportunities for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed