Order Processing & CS Specialist

MBC Companies Lebanon LLC•McDonald, TN

About The Position

The Order Processing and Customer Service Specialist processes orders to accurately and timely meet customer demands and optimize inventory levels.

Must have High School diploma, associate or bachelor’s degree preferred.
Must have office support and customer service experience.
Computer skills: Working knowledge of Word, Excel, and ability to learn other software.
Must have excellent customer service and client-focus skills.
Critical thinking and problem-solving skills.
Strong attention to details and ability to analyze data.
Excellent communication skills, written and verbal.
Technical and product knowledge capacity.
Personal effectiveness and credibility.

Enters and processes all customers’ purchase orders and revisions received each day by end of day.
Ensures accuracy of orders (i.e. selects correct customer, PO number, delivery address/drop ships, item codes).
Works closely with Bids department to apply proper order pricing.
Works closely with Transportation department to plan fulfillment of orders.
Monitors warehouse carrier load schedule weekly to reduce customer shortages by communicating pertinent information to transportation, warehouse, customer and supplier(s) as necessary.
Approves BOL’s – Bills of Lading.
Assists with Samples, as requested.
Assists customers with product or service issues: Determines the cause of the problem and implements corrective action, selects and explains the best solution to solve the problem, expedites corrections or adjustments, and follows up to ensure resolution.
Fully supports the company’s Mission, Vision and Values.
Trains employees as needed.
Practices and promotes encouragement and respect by acknowledging and praising coworkers, vendors and brokers.
Invests time and effort in personal development and supporting a customer-centric culture.