Order Placement & Fulfillment Representative

Team Builder Recruiting•Newport, PA

9d•$18 - $23•Onsite

About The Position

Combine customer service with hands-on order fulfillment to help improve our customers' quality of life by making sure the health products they rely on are handled with care from order placement through shipment. Meaningful Work: Help support our mission of improving quality of life by getting the right health products into our customers' hands. Variety in Your Day: Move between customer service, order processing, picking, packing, shipping, and other team priorities. Steady, Year-Round Work: Enjoy consistent indoor work with a growing, debt-free company. Grow Your Strengths: Receive cross-training designed to help you contribute where your skills and strengths fit best. Intentional, Faith-Based Culture: Join a team that values learning, humility, compassion, professionalism, and giving employees a voice. NewLight Health provides vitamins, supplements, education, and holistic health coaching designed to improve the quality of life for the people we serve. Since 2012, we've served Plain Communities throughout the United States, Mexico, and Canada. We've built an intentional, faith-based culture where learning, humility, compassion, professionalism, and servant leadership guide how we work together.

Requirements

1+ years of customer-facing experience
Background in warehouse, picking, and packing are preferred.
Basic computer skills
Can walk, bend, kneel, and lift up to 50 lbs. throughout the workday.
Willing to step in where needed and bring a helpful, humble attitude that reflects our faith-based culture of compassion and service.

Nice To Haves

Service-Minded: Friendly, professional, and compassionate when communicating with customers, and make sure they feel heard and well cared for.
Dependable: Follow through on responsibilities, work promptly, and understand the importance of completing orders and customer requests on time.
Organized: Keep your work area, inventory, and daily tasks organized to support an efficient fulfillment process.

Responsibilities

Answer customer phone calls and provide professional, compassionate service that supports customer satisfaction and retention.
Process customer and mail-in orders accurately and efficiently from initial receipt through shipment.
Pick, pack, and ship orders accurately and on time, so customers receive prompt, reliable service.
Maintain organized shipping stations, restock products and supplies, and monitor inventory to support daily fulfillment needs.
Collaborate with teammates and other departments to support an efficient, positive work environment.
Assist with special projects and other team priorities as needed.