Order Organizer/Scheduler, PRN, Day/Evening
About The Position
The Order Organizer (O2) coordinates organization-wide prioritization and scheduling of designated diagnostic, procedural, and therapeutic services. The position serves as a service coordinator in the Hub, which provides 24/7 central coordination of patient placement and flow, transfers, transportation, and service-area testing and procedures across the healthcare system. The O2 works collaboratively with the Hub Clinical Care Coordinator (C3), Unit C3s, and service departments to manage and prioritize requests for hospitalized and emergency department patients. The role uses clinical and operational knowledge to assess, prioritize, and coordinate multiple tests to support optimal patient flow and reduce discharge delays. The position also coordinates patient transportation to service departments, manages service department order queues, and works with clinical teams to ensure patients are prepared for services. The O2 participates in daily Performance & Order Prioritization Huddles and departmental performance improvement initiatives.
Requirements
- High school graduate or equivalent.
- At least 3 years of experience in an acute care clinical setting.
- Knowledge of and experience with acute care clinical operations.
- Ability to communicate effectively with clinical Associates across departments using interpersonal skills.
- Critical-thinking and independent problem-solving skills to address complex situations.
- Proficiency with basic computer systems, including Microsoft Office products.
- Ability to determine appropriate sequencing of multiple diagnostic tests across various service areas.
- Ability to manage and prioritize multiple activities in a fast-paced environment.
Nice To Haves
- Associate's degree.
- Strong preference for an experienced radiology or cardiology technologist/technician, or a candidate with strong clinical judgment and differential knowledge of diagnostic, procedural, and therapeutic areas in an acute care setting.
Responsibilities
- Prioritize and schedule system-wide diagnostic, procedural, and therapeutic services for in-house patients.
- Collaborate with Unit C3s, Nursing, service departments, and/or Central Scheduling to obtain patient information needed to schedule services.
- Prioritize services for anticipated discharges to support timely progression and discharge.
- Help Unit C3s, Nursing, and service departments address barriers to service events and escalate issues as appropriate.
- Work with Nursing and service departments to balance patient itineraries and optimize efficiency and timely service.
- Create and adjust transport requests to bring patients to service departments and support on-time service delivery.
- Construct schedules for patients with multiple service requests and prioritize key tests to avoid delays in patient progression.
- Reassess patient prioritization when conditions change and identify whether scheduling revisions are needed.
- Manage the service department order queue and coordinate service requests among inpatient and outpatient schedules.
- Communicate with Unit C3s and Nursing to ensure patients are prepared for services, including pre-procedural requirements.
- Participate in daily Performance & Order Prioritization (POP) Huddles and anticipate and address potential testing delays.
- Stay current on service departments’ service-management policies and preferences.
- Participate in departmental performance improvement initiatives.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
