Order Operations Specialist

Order.co•Chicago, IL

2d•Remote

About The Position

This role is for an Order Operations Specialist who is passionate about creating the best customer experience. The ideal candidate is detail-oriented, organized, results-driven, and capable of working independently. They should be analytical, comfortable following systems, and able to improvise when needed. Strong interpersonal, communication, and problem-solving skills are essential for interacting with vendors, customers, and account managers. The role requires a flexible, punctual, responsible, and eager-to-learn attitude, with a continuous improvement mindset.

Requirements

Experience with online purchasing and data entry in a variety of software systems
Good verbal and written communication skills
Proficient in Microsoft Excel / Google Sheets

Nice To Haves

Able to successfully multitask
Incredibly detailed, love organization, and are driven by results
Like working independently and are resourceful
Analytical and like to follow a well-defined system, but aren’t afraid to go off script and improvise when necessary
Personable, professional, and positive
Great communication skills and are comfortable interacting with vendors, customers, and account managers on a regular basis
Flexible demeanor
Punctual, responsible and willing to learn new things
Believe that things can always be improved and never stop looking for ways to get better

Responsibilities

Fulfill orders on behalf of customers for a variety of products across a variety of vendors
Place purchase orders with suppliers, schedule deliveries, and manage logistics
Create and maintain accurate product listings in our catalog
Adhere to documented standards around approved items, pricing, and vendors
Verify purchase orders and acceptable vendors by comparing items/vendors requested to the catalog; clarify unclear items; recommend alternatives
Foster and maintain strong relationships with Operations, Sales, Customer Success
Communication through customer support channels regarding issues and the resolution of orders
Proactively contact vendors on occasion to ensure on-time deliveries, resolve stockouts, and other problems
Verify receipt of items by comparing tracking information to customer feedback; resolve shipment errors with suppliers
Assist and contribute to process improvement projects within the department and across the organization