Order Management

FAIRFIELD CHAIR CO•Lenoir, NC

5d•Onsite

About The Position

This role is responsible for monitoring all customer and sales representative orders after acknowledgment. The position involves tracking orders within a specific territory using Excel, communicating any order-related issues to customers and/or representatives, and resolving disputes prior to shipping. The Order Management specialist will also coordinate shipping dates with the Traffic/Shipping Department to meet installation deadlines. Communication will primarily be via email, with some phone calls from sales representatives and customers. A working knowledge of the company's product line is necessary to answer product-related questions. The role requires the ability to work effectively in an open office environment.

Requirements

Communicate effectively and professionally by phone or in writing.
Able to complete moderately difficult mathematical calculations.
Ability to handle large call volumes in an effective and timely manner.
Self-motivated with the ability to work with limited supervision in a fast-paced environment.
Excellent organizational skills and the ability to deal with confidential information and meet strict deadlines.
Proficient in Microsoft Word, Excel, Microsoft Outlook, and AS400.
Good interpersonal, written, and oral communication skills; read/write materials in English.
Good phone skills and accurate typing.

Nice To Haves

Prior experience in Customer Service is preferred.

Responsibilities

Monitor all orders from customers and sales reps once acknowledged.
Track all orders in a select territory using an Excel spreadsheet.
Communicate any issues on an order with customer and/or rep.
Resolve issues or disputes related to orders prior to shipping (problem solving).
Work with the Traffic/Shipping Dept to coordinate shipping date to hit install dates.
Answer questions pertaining to product.