Order Management Specialist I

Carlisle Construction Materials • Tyler, TX

12d

About The Position

At Carlisle Architectural Metals (CAM), we believe great customer service is about more than processing orders—it's about creating confidence with every interaction. As an Order Management Specialist (OMS), you'll be at the center of our customer experience, partnering with Sales, Operations, Supply Chain, and Manufacturing to ensure customers receive the right products, at the right time, with exceptional service every step of the way. If you're organized, thrive in a fast-paced environment, enjoy solving problems, and love building relationships, we'd love to hear from you.

Requirements

• Customer-focused and passionate about delivering exceptional service
• Highly organized with strong attention to detail
• Able to prioritize multiple tasks in a fast-paced environment
• A strong communicator who builds positive relationships
• Comfortable solving problems and adapting to changing priorities
• Driven by teamwork and continuous improvement
• Proficient with Microsoft Office
• Associate's or Bachelor's degree preferred
• Experience in customer service, order management, logistics, supply chain, inventory management, or a related field
• Experience supporting internal and/or external customers

Nice To Haves

• SAP or other ERP experience is a plus.
• ERP experience (SAP preferred) is a plus.

Responsibilities

• Manage customer orders from entry through successful shipment and invoicing.
• Review orders for accuracy, pricing, lead times, credit memos, and returns.
• Coordinate with production planning, inventory, shipping, and purchasing to ensure on-time fulfillment.
• Proactively monitor open orders and communicate schedule changes or delays.
• Build strong relationships with customers, sales representatives, and internal business partners.
• Resolve customer questions and issues with professionalism and urgency.
• Deliver an outstanding customer experience that reflects Carlisle's commitment to service excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree