Order Management Specialist I
About The Position
This position is the primary liaison between divisions of Carlisle Weatherproofing Technologies and the customers who purchase our materials. Our Order Management Specialists are responsible for delivering The Carlisle Experience by getting the right product, to the right place, at the right time, in the right condition, with the right invoicing – and being a pleasure to do business with throughout. The OMS is also the customer’s primary point of contact for resolution of problems as they arise. This individual will be expected to form strong relationships with internal and external customers, representatives, and Carlisle regional sales managers.
Requirements
- Effective written and verbal communication
- Strong negotiation skills
- Basic mathematics
- Organizational and time management skills
- Ability to answer various customer inquiries accurately
- Knowledge of production scheduling
- Understanding of shipping and freight
- Familiarity with SAP/JDE or other inventory/supply chain management software is necessary
- Associate or bachelor’s degree
- Minimum one year experience in one of the following fields: order management, logistics, or inventory
- Experience working to serve internal and/or external customers
Responsibilities
- Handles all requests for an assigned territory of customers, managing customer orders from placement through successful delivery and invoicing, providing accurate lead times and verifying pricing, credit memos, and RMAs.
- Works with colleagues in inventory and production planning to source material.
- Reviews open orders on a regular basis to proactively identify and work through changes, rescheduling shipments with customers when needed.
- Maintains a network of appropriate contacts within the various departments such as Inventory Management, Shipping, Purchasing, AP, and Production as well as with external vendors.
- Creates a strong relationship with customers, representatives, and regional sales managers.
Benefits
- Medical, Dental, and Vision insurance - DAY 1
- Life and Accidental Death & Dismemberment Insurance
- Leave & Disability Income Protection (FMLA, LOA, PPL, STD, LTD)
- Employee Assistance Program (EAP)
- Health Advocate – health care concierge service
- PTO – sick days, 11 holidays, vacation
- 401K Retirement Savings Plan with company match
- Employee Stock Purchase Plan
- Flexible Spending accounts (commuter benefits, flexible spending accounts, health savings account)
- College Scholarships for Dependents
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
