Order Management Specialist

ABB•Lake Mary, FL

2d•Hybrid

About The Position

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Customer Operations Manager. In this role, you will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions. The work model for the role is: Hybrid in Lake Mary, FL.

Requirements

Bachelor's Degree in Business (or other related field) or equivalent years of experience is required
5+ Years of experience in customer service and dealing with high stress environments is required
Advanced computer skills are required
Candidates must already have work authorization that would permit them to work for ABB in the US.

Nice To Haves

Previous experience/knowledge with order management and order processing is preferred

Responsibilities

Ensuring the resolution of customer issues, including order, technical, and payment-related issues.
Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.
Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.
Analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information.

Benefits

Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60 % of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Paid Parental Leave
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Salaried exempt positions are provided vacation under a permissive time away policy.