Order Management Specialist

Freudenberg • Tyler, NH

1d

About The Position

Working at Freudenberg: We will wow your world! This role involves managing customer orders throughout the complete order-to-cash process using SAP. The specialist will be responsible for accurately entering, maintaining, and updating sales orders, including changes, cancellations, returns, and special requests. Key activities include monitoring open orders, backorders, blocked orders, and delivery schedules to ensure timely fulfillment. The role also requires identifying and resolving order exceptions, shipment delays, and fulfillment issues through proactive problem-solving. Collaboration with various internal teams such as Sales, Customer Experience, Supply Chain, Logistics, and Accounts Receivable is essential for seamless order execution. The specialist will communicate order status, delivery commitments, and issue resolution plans to internal stakeholders and utilize SAP reporting tools to track fulfillment performance, support continuous improvement initiatives, and maintain accurate documentation.

Requirements

• Minimum of 2 years of experience in order management, customer service, logistics, supply chain, or order fulfillment.
• Experience with SAP ERP or SAP S/4HANA in an order management or customer service environment preferred.
• Strong understanding of order-to-cash processes, including order entry, delivery processing, billing, shipping, and credit management.
• Demonstrated analytical, problem-solving, and decision-making skills.
• Exceptional attention to detail with a focus on data accuracy and process compliance.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong verbal and written communication skills, with proficiency in Microsoft Office applications, especially Excel.

Responsibilities

• Manage customer orders throughout the complete order-to-cash process using SAP.
• Accurately enter, maintain, and update sales orders, including changes, cancellations, returns, and special requests.
• Monitor open orders, backorders, blocked orders, and delivery schedules to ensure timely fulfillment.
• Identify and resolve order exceptions, shipment delays, and fulfillment issues through proactive problem-solving.
• Collaborate with Sales, Customer Experience, Supply Chain, Logistics, and Accounts Receivable teams to ensure seamless order execution.
• Communicate order status, delivery commitments, and issue resolution plans to internal stakeholders.
• Utilize SAP reporting tools to track fulfillment performance, support continuous improvement initiatives, and maintain accurate documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed